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Kudos0

Norton Utilities Cannot Install RegCreateKey Ex failed

Hello,

First post due to the failure to install Norton Utilities, NU14.5.0.116b.exe, on my up-to-date Windows 10 laptop.

Since I can't provide the image my Snipping Tool captured, Here is the Yellow triangle Exclamation error:

   Error creating registry key:

   HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities 14\Path

   RegCreateKeyEx failed'; code 5.

   Access is denied.

   Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.

I clicked Retry with no success - just a ding sound, I tried Ignore, and got the same result - the Error Window was still there and not going away.  I clicked Abort.  So I tried the install again running it as administrator with the same above results. Had to click abort again to exit the install process.

Any help would be much appreciated.  Please let me know if you need any additional information.

Thanks and kind regards,

MacRickyT

Replies

Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

Thanks Norton Fighter 25, but I believe I discovered the issue here, I've got a very old version of Norton Utilities and it probable isn't compatible with Windows 10.

Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

Only NU 16 is 'compatible' with Win 10.

And for what it's worth, it seems to be on its way out. There have been no updates since Win 10 was released. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

I don't believe that Norton Utilities incompatible with Windows 10.  Before I updated to Window 10 I had Utilities 2011 on the computer and once Win 10 installed I had no problems using Utilities 2011.  However, when I had to do a clean install of Windows 10 I got this error message.  What is the Reg fix for this?

Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

I am not sure of when NU was released, but it sounds like a version before NU16. As noted already, the only version that is compatible with Windows 10 is NU16.

Why did work before when you had just updated Windows to 10? Not sure, but there may have been some registry entries that allowed it to run. But...Although you may have gotten it to run, there is no guarantee that it was working correctly. Other users got earlier versions to work on Win 10, but they all had problems.

Your clean install of Windows cleared everything out, and if you are not installing NU16, it will not work.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Cannot Install RegCreateKey Ex failed

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