• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Utilities issues

Hi, I'm hoping someone can help me with some issues I am having.

I recently renewed my Norton Security subscription and took the opportunity to install Norton Utilities. The first thing I noticed after it had run for the first time was that I lost my access to Twitter, and also all the recent file lists from Word, Excel etc. This makes it inconvenient to use Word and Excel, and also means I get warning messages about suspicious activity every time I have to manually login to Twitter again. More troublesome, however, is that while NU is doing a Registry check it crashes my browser (Firefox, latest version but I can't find the version number) without any warning. It must be deleting something that's needed for Firefox to run. Oddly, there is a strange hiss on the speakers when this happens, but I don't know if this has any relevance.

Other than uninstalling NU again and binning it, is there anything I can do to stop these problems from occurring?

Replies

Kudos0

Re: Norton Utilities issues

Strange noise from your speakers could indicate some infection of your computer.

Start with a full system scan with your Norton Product. If that finds nothing, you can contact Norton Support and ask about the Virus Protection Promise.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities issues

Thank you for your reply.

Please forgive my scepticism but it appears to me that you have picked up on only the very least of the symptoms I mentioned and have proposed that it's a virus or some form of malware. I have Norton AV running 24/7 and the system is scanned daily. Nevertheless, at your suggestion I am running a full system scan again as I write this.

It is only since Norton Utilities has been installed that my recent documents history and my permanent logins are being deleted, and my browser is being terminated. On the balance of the available evidence, therefore, I suspect that most if not all of the problems appear to be associated with Norton Utilities only.

It's not that I'm averse to following your advice, I intend to do so but I just don't want to be steered down what may well be a blind alley at the very outset without any consideration having been given to the effects of newly installed software. Or to put it another way, will the Virus Protection Promise diagnose and address issues which might be associated with the operation and performance of Norton Utilities?

Kudos0

Re: Norton Utilities issues

The recent documents being removed is because NU is set to do that with the privacy scans. You need to adjust the settings in NU before running any scans. Go through all settings and tabs to see what is being scanned and or removed.

Registry scans are of dubious nature with current operating systems. If you insist on using the registry scan, be sure you have it set to not automatically resolve registry problems. That way you will know what is being removed. If you do not really understand what is going to be removed, it is best you uncheck it and do not allow it to be removed.

My thoughts on a possible virus were from your comment on sounds coming from your speakers. This is one way that malware can affect a system. Just because it started after you installed NU, does not eliminate the possibility.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities issues

Thank you, this is a much more constructive, informative and useful response, for which I am grateful.

With regard to your first two paragraphs it may be pertinent to reflect that upon installation or first startup, NU does not at any point ask the user to consider what settings she/he wishes to enable or disable. It also does not inform the user that it will run every day at a time of its own choosing (initially, at least) and by default it WILL clean the registry AND resolve problems. Perhaps Symantec should take a look at this and at the very least ensure that the user is prompted to look at the settings and informed of the potential consequences.

I agree that it is very unwise to assume that malware cannot be present simply because a symptom or symptoms appeared at the same time that a piece of software was installed. I believe it is of significance, however, that the _only_ time the sound is experienced is when NU is doing a registry scan _and_ Firefox is being terminated. If I had experienced sound or any other anomalies at any other time, I would be much more receptive to the idea that there is something in my system that Norton cannot detect.

The latest full system scan also revealed nothing, by the way, which now leaves me with something of a quandary. Is it worth opening a case with Norton Support or not? My present inclination is to remove NU entirely and see if any anomalies still occur.

Accepted Solution
Kudos0

Re: Norton Utilities issues

FWIW  There have been no updates or new versions of NU for a long time. It would appear Norton is not interested in continuing the product.

I might also point out that a utility program like NU is generally geared to advanced users. As such, I would never run such a utility program without checking all the settings, so I would know what it is intending to do with my system.

I was only pointing out that strange noises from your speakers may indicate a possible infection. It is up to you if you want to pursue this indication any further. If you uninstall NU and it goes away, it would seem to indicate that there is some correlation. Your post is the first I have seen pointing this out, so there may still be something specific to your hardware and software combination causing this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities issues

Thank you for the additional information. If I had known NU was such a neglected product I wouldn't have paid the additional subscription fee for it, but I certainly won't make that mistake again.

I uninstalled NU earlier today and so far everything is running smoothly. If that changes I will update this thread for the benefit of others but for the time being I'm happy for it to be closed. Once again, thank you for your advice and assistance.

Kudos0

Re: Norton Utilities issues

If you purchased NU in the last 60 days, you could always request a refund. Contact Norton Support to start this process.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities issues

Thank you, I didn't know that. I'll give it a try.

This thread is closed from further comment. Please visit the forum to start a new thread.