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Kudos0

Norton Utilities License

For Symantec Employee,

There appears to be some conflicting information on Symantec web site concerning NU licensing.

At this link it indicates that NU is good for up to 3 household PC's. However at this link it seems to indicate only one PC.

Can someone from Symantec look into this? I am positive 3 PC's is the correct number but there does appear to be conflicing information on your web site.

Thanks

Allen

Message Edited by AllenM on 11-13-2009 08:49 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

Replies

Kudos0

Re: Norton Utilities License

Hi AllenM,

On your link where you say it says 1 PC, I don't see where it says that. Could you attach a screenshot? 

Kudos0

Re: Norton Utilities License

Hi Tim,

It is down near the bottom (second paragraph up from the bottom). It says: "* 1 Year Protection: With this service, you receive the right to use this product on one PC or on the specified number of PCs during the service period, which begins upon initial installation. This renewable service includes protection updates and new product features as available throughout the service period, subject to acceptance of the Symantec License Agreement included with this product and available for review at www.symantec.com. Product features may be added, modified, or removed during the service period."

There is no mention of 3 and the way it says one PC or the specified number of PC's I'm guessing that this might be referring to maybe corporate licensing?

On the home page of Symantec if you select Home near the bottom left you ultimately get to the page provided by my first URL which is correct when it says 3. But then if you navigate by clicking on the Norton Utilities link from the Home page you end up at my second URL.

So I'm guessing that it might be Corporate vs home use? But if so the wording should be clear from both URL's. Then again my guess could be totally off base.

Thanks for the quick reply.

Allen

Message Edited by AllenM on 11-13-2009 09:28 AMMessage Edited by AllenM on 11-13-2009 09:46 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Norton Utilities License

Hi Tim

First link:

Second link:

Kudos0

Re: Norton Utilities License

Hi the-og,

The second picture is not the one which makes it more explicit because it does not actually say one PC. You just included the Product description portion which should never be used to interpret licensing. Rather than attach a screen shot I just copied/pasted the information from the bottom of my URL where it does actually say one PC or the specified number of PC's.

Thanks

Allen

Message Edited by AllenM on 11-13-2009 09:58 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Norton Utilities License

Hi AllenM,

That's the standard legal text on all product pages. Since you see 3 PC on the product page, this would fall in to the "or the specified number of PC's" category.

We do have different types of licenses for different regions. The best way to determine the number of PCs is by checking the item on the online store (which for you shows 3 PC), or looking at the box (if you're at a retail store).

I hope this eases any confusion.  

Kudos0

Re: Norton Utilities License

Hi Tim,

Thank you so much for the reply. Being a software engineer I understand this is the standard language. For me this is very intuitive.

However, for others it may not be so intuitive. If a user happens to click directly on the link for NU from the home page and opt to purchase NU from that link, there is nothing there which informs the user that he/she has the rights to install NU on up to 3 household PC's.

Everything depends on which path the user follows from the home page before the purchase is actually made.

I'm suggesting that whichever method the user chooses they should be able to readily see that the license gives them this right to install on up to 3 household PC's.

Does that make sense?

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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