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Kudos0

Norton utilities problems.

I use norton utilities 16 and have a couple of strange issues.

I am using windows 10, 1803

Firstly when i run the optimizer/cleaner, it removes any items in put in my quick access list via "my PC", such as videos, pictures, music etc.

Secondly and much more annoying, again when i run the optimizer, it changes my processor scheduling setting from having a "programs" priority to "background services" being priority.

It also lowers my automatic virtual memory setting which has a recommended level of around 1263mb, down to 512mb

I am aware i can set this manually, but why on earth is norton utilities affecting this setting at all??

I have changed the settings many times, run norton again and it changes every time.

I have uninstalled and reinstalled several times.

Replies

Kudos0

Re: Norton utilities problems.

Secondly and much more annoying, again when i run the optimizer, it changes my processor scheduling setting from having a "programs" priority to "background services" being priority.

On the Performance tab - Optimize Windows section, what is the slider set at? Look through the list of optimizations and be sure the CPU Priority setting for optimizing foreground applications is Applied.

 have uninstalled and reinstalled several times.

After reinstalling, do you run the Smart Update?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton utilities problems.

The option you mention is not applied, it is greyed out and can not be applied.

Yes i always run the update.

Kudos0

Re: Norton utilities problems.

Is the Performance Profiles setting turned on at the top of the window? 

What is the status of the CPU Priority tweak?

Maybe a screenshot of your page will help.  Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton utilities problems.

Yes the switch at the top is turned on.

the cpu setting was "not applied" and i could not get it to apply but i have now got it "applied"

However, with the setting applied it still changes the priority to background services when i run the optimizer.

Then when i go back to norton, the setting has returned to not applied again.

Edit: i have got the cpu setting to stay on, but still it reverts to background services each time i run the optimizer.

I have also now tried this on two other laptops and they all do the same thing.

Kudos0

Re: Norton utilities problems.

Getting really confusing now, every time i switch priority to programs, the setting on norton reverts to "not applied"

I can not have the setting on "programs" and have the cpu priority setting on norton applied at the same time.

If i turn of the setting at the top, green switch, so no settings are applied, then run the optimizer the settings return to balanced anyway and revert my processor setting to background services.

No matter what i do, running the optimizer makes my background services priority

Just having the setting "applied" turns my background service to priority, i don`t even need to run it.

Kudos0

Re: Norton utilities problems.

I'm out of ideas as to what may be happening.

My personal observation. The only other comment I can make here is that the code for  Norton Utilities has not been updated since before Windows 10 was introduced. So although it may run on Win 10, there may be some unexpected results. Some here feel that NU is on its way out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton utilities problems.

I have managed to find a work around.

I set my priority to programs and set my norton optimize settings to balanced with the cpu setting to not applied.

I then went to the general settings and turned off the option to "enable windows optimizations" when running a scan.

This allows me to run the scan without it altering any of my optimizations, that stay set on balanced.

And my processor priority stays on programs.

Still have no idea why my auto virtual memory settings have dropped so low.

I know many people don`t rate norton utilities, but i honestly do think it makes a difference, especially on older laptops. 

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