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Kudos0

Norton Utilities Setup Cannot continue - Error.

I cannot install Norton Utilities 16 on Windows 10 as installation fails because of incompatible  windows driver. I have both the drivers installed as per Norton help. Now I am at a loss as to why Norton Utilities will not install. Any Ideas? Thank you in advance.

Markm Mitchell

Replies

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

What Windows driver is listed as the problem?

Have you upgraded your graphics driver? These often cause issues with some Norton software.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Setup says: Incompatable windows driver has been detected that will cause the installation to fail.

I have updated all windows 10 (HP G6) drivers.

Still at a loss.

Thank you for your help.

Markm Mitchell
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Are there any devices noted in Device Manager that have warnings?

Have you restarted the computer? If you have the Windows Fast Startup feature enabled, you may not be getting a full system restart. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

No warnings - Full start up enabled.

Thank you.

Markm Mitchell
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Are you using the insider version of Win 10? If so, it is not an officially released version so Norton would not have had time to verify compatibility with NU. There could be some driver issues caused by this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Not that I am aware of. I had windows 10 installed at a computer store, as my hard drive crashed.

It is puzzling. Any other suggestions? Thank you.

Markm Mitchell
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

same problem, and acces to Norton support impossible, so how can i install utilities 16.0 on windows 10 ???

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Is dit nu de nieuwe klantvriendelijkheid ?

Norton support nog steeds onbereikbaar, en op dit forum heerst ook al absolute radiostilte.

Chatten werkt niet, een telefoonnummer krijgen ook al niet, en geen mailadres beschikbaar !!!

Waar kan ik nog terecht ?

Toch de laatste keer dat ik Norton hernieuw ???

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

bij de upgrade naar Windows 10 moest ik noodgedwongen  de fabrieksinstellingen eerst herstellen, zodat utilities ook weg waren, maar kan deze nu niet meer herinstalleren, nu meldingsfout windows


licentie betaald en kan er geen gebruik van maken !!!!!!

Norton support nog steeds onbereikbaar, en op dit forum ook al geen hulp.

Chatten werkt niet, een telefoonnummer krijgen ook al niet, en geen mailadres beschikbaar !!!

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

when you upgrade to Windows 10 I was forced first restore the factory settings, so that utilities were also gone, but it can no longer reinstall, now reporting error windows
license nnnnnnaaaannnaaaaan paid and can not use !!!!!!
Norton support still inaccessible, and on this forum even though no help.
Chat does not work, a phone number even though not given, and no address available !!!


Telefoonnummers van Norton-ondersteuning
Nederland: +31 (0) 20 5040 539
België: +32 (0) 2 2566625
Kantooruren
09:00 - 20:00, maandag - donderdag 09:30 - 20:00, vrijdag

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

is it possible that Norton utilities 16 is blocked on the outgoing or incoming firewall?

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

NO.

Norton ondersteuning werd intussen blijkbaar vernieuwd. Met een korte chat werd U16 probleemloos opnieuw geinstalleerd door de Norton-medewerker, waarvoor dank.

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

I had the same problem trying to install Norton Utilities 16 on Windows 10.  My problem seemed to have something to do with Microsoft Edge, so I opened the Norton home page in Internet Explorer (you can use the more options button---3 little dots in the upper right hand corner of Edge and select Open in Internet Explorer) and after I signed in to my Norton account I was able to reach the license agreement for Norton Utilities 16.  I simply followed the directions from there and I was able to install and run NU 16. 

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

Rspahr

Interesting find. Let's see if any of the other users in this thread are able to test your solution.

Thanks for posting.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

I tried your suggestion and windows 10 will still not accept my registration. A window came up asking for a certificate - and i added the certificate. On restart it did not help. Utilities 15 does work on windows 10, but I paid for 16 and it won't let me use the registration on 15. A free trial of 15 worked until the time was up.

Had had one order refunded - and downloaded a new purchase - didn't help. Twice I have had my computer taken over by Norton personnel and they couldn't fix it. Not happy!

Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

If you get NU15 to install, you cannot depend on everything working correctly. v15 was never tested for Win 10. Version 16 will work with Win 10, although there have been no updates to NU16 since Win 10 was released.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Utilities Setup Cannot continue - Error.

I was having the same issue with the install stopping and telling me an outdated driver was not going to let the installation be successful.  In my case it was the IDE ATA/ATAPI Controllers. I updated the drivers first, shutdown, and restarted the computer and tried to install again. Same song, second verse.  Out of desperation, I went into the device manager and under the IDE ATA/ATAPI Controllers category, I uninstalled the 'Standard SATA AHCI Controller'. Then I tried installing the Norton Utilities 16 before restarting the computer, and VIOLA!! it worked.  I can not guarantee this will work for everybody but it might solve some of the installation problems in Windows 10.

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