Kudos0

Norton Utilities Ultimate error 6 no help from support

Posted: 25-Jan-2022 | 10:43AM · 5 Replies ·

Have Norton Utilities Ultimate and when it wanted to upgrade it will not activate  Stating ERROR 6  Whole home license violation.  Call support.  When you call support they connect to computer and try uninstalling and reinstalling same error message.  they then refer you to level 2 support and ask a time to call.  For 2 days I have given times and the called the first day 3 and 1'2 hour later leaving message will call back within 24hours.  Call support back and was given time for 2nd day  after 2 hours of waiting called back to support to be told I missed the first day and no answer as to why they have not called the second day.  They wanted to geta call back time again.   Since Norton does not have support I would not recommend that anyone purchase there products.  After they get your money they do not care.   Thanks Norton for the useless product that you charged me $69.99 for and will not support.   Some people do not have days to wait by the phone and computer for you to call.

Labels: Norton Utilities, Installation

Replies

Kudos0

Re: Norton Utilities Ultimate error 6 no help from support

Posted: 25-Jan-2022 | 6:05PM · Permalink

Hello. Another forums thread has some information that may help with the issue you are seeing.

https://community.norton.com/en/forums/while-activating-my-norton-utilit...

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton Utilities Ultimate error 6 no help from support

Posted: 25-Jan-2022 | 8:03PM · Permalink

How do you get Norton regenerate a new key when all they do is promise a call back at a designated time and they call normally 3 hours later. Maybe someone here could send this to norton so they could create a new key.
Kudos1 Stats

Re: Norton Utilities Ultimate error 6 no help from support

Posted: 26-Jan-2022 | 1:10PM · Permalink

I will forward your issue to an Admin and the Norton team for action at their end. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton Utilities Ultimate error 6 no help from support

Posted: 26-Jan-2022 | 1:21PM · Permalink

SoulAsylum  Thanks for the help last night around midnight I reached out to Norton support on chat and asked for a new key.  The person i was chatting with wanted to control all 3 computers that 1 was working and 2 getting the error.  after a lot of rebooting redownloading and trying to activate they finally got all 3 computers working and activated.  Then while they were on still they checked Norton 360 on all 3 and one had stopped liveupdate.  they finally removed and reinstalled norton 360 and now all 3 computers are running utilities and 360 without problem.  They explained to me that Norton Utilities still gets in a loop with licenses and it usually has to be setup in the same order to get the license correct.

I would like to thank you for your help.

Kudos0

Re: Norton Utilities Ultimate error 6 no help from support

Posted: 26-Jan-2022 | 1:23PM · Permalink

You're very welcome!! Thanks for posting back.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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