Bought a subscription to Norton Utilities Ultimate thinking it would be a good replacement for another system utilities product I had been using; boy am I sorry now. The product says it has an update which it shows as an "Upgrade" and when I select to install it, after installation it asks for my Activation Code AGAIN (the product was already installed and licensed on my computer!), so I go to the email which Norton sent me as a receipt and enter the Activation Code AGAIN!. The first couple of updates this worked. Now the product gives me an "Error 6: Whole Home License has been violated. Please uninstall from any Pcs that are not in your home group and try again." Sheesh, I only have it installed on 3 pcs, how can I have violated the license, and why does it keep asking me to reactivate when it should be aware that it was already licensed on my PC in the first place!!! What a nightmare.
Oh, and the above message is followed by a nice statement "If you believe you are receiving this message in error please contact Norton Support and mention Error 6.", but you think there is any link to contacting Norton Support on the popup dialog, or even on the account page when I login to my account?? I'll let you guess the answer to that one (which is why I've resorted to posting this on the Forum; there's no way to get to Norton that I can tell; not a happy customer about this at all).
Is anyone in Norton Support looking at these messages/posts? Does anyone know why the program is acting this way and how to get beyond it failing to update?
Sorry for venting a bit, but this is so frustrating. I've been a Norton customer of 360 for decades and NEVER run into anything like this with a Norton product.
Norton Utilities Ultimate, Version 18.104.22.1685, OS Windows 10 Pro, Error 6, Reproduce by accepting the upgrade notification from Norton which states that there is a new version available.