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Kudos0

Norton Utilities v15.0 Disk Doctor issues

I have been using the above program for several years now, without any issues.  I usually run the Disk Doctor utilities on the 1st of every month to maintain my disks.  As of June 1, I am receiving a "Norton Disk Doctor GUI Module has stopped working" error, and the Disk Doctor crashes. I'm able to use the other utilities within NU without issue.  I've tried uninstalling, and reinstalling, with the same results.  I've loaded Norton Utilities v16, and it is running fine.  NU v15 remains uninstalled.

I'm running Win 7 x64 with an Intel 530 240gb ssd, and two 500 gb hdd.  The ssd is used as my system disk, and the other two are my program/data disks.  I've tried repair disk with no results.

Any ideas?

Replies

Kudos0

Re: Norton Utilities v15.0 Disk Doctor issues

I have been using the above program for several years now, without any issues.  I usually run the Disk Doctor utilities on the 1st of every month to maintain my disks.  As of June 1, I am receiving a "Norton Disk Doctor GUI Module has stopped working" error, and the Disk Doctor crashes. I'm able to use the other utilities within NU without issue.  I've tried uninstalling, and reinstalling, with the same results.  I've loaded Norton Utilities v16, and it is running fine.  NU v15 remains uninstalled.

I'm running Win 7 x64 with an Intel 530 240gb ssd, and two 500 gb hdd.  The ssd is used as my system disk, and the other two are my program/data disks.  I've tried repair disk with no results.

Any ideas?

Accepted Solution
Kudos0

Re: Norton Utilities v15.0 Disk Doctor issues

Perhaps you could contact Customer Support.  They may want to remotely access your system to diagnose and fix the problem.

www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.

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