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Kudos0

norton v5 / outlook issue

Since I updated to v5, everytime I try to select norton menu items in microsoft outlook 2010 the whole menu "greys out" and prevents selection of any of the icons.  Can anyone please assist.  Thanks.

Replies

Kudos0

Re: norton v5 / outlook issue

Hi,

can you please let us know which version of Outlook 2010 do you use? 32-bit or 64-bit?

And do all the buttons gray out, or only one or two of them?

Before Norton 360 v5 which version was on your machine?

Thanks.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

Running 32 bit.

All buttons grey out as soon as I put the cursor over them.

Therefore cann't select any buttons.

Had v4 before this and no problems.

Kudos0

Re: norton v5 / outlook issue

It is possible that some files remained from version 4, and it can cause these kind of errors.

Please try this:


1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

You can check how the Norton Removal Tool works in this video.


Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

Tried this and it made no difference.

Kudos0

Re: norton v5 / outlook issue

Try this:

1. Open Norton 360 Settings -> Antispam

2. Turn off client integration for Outlook

3. Save settings and close Norton

4. Open Outlook (it should not load the Norton add-ons)

5. Open Norton 360 Settings -> Antispam

6. Turn on client integration for Outlook

7. Save settings and close Norton

8. Open Outlook (it should now load the Norton add-ons normally)

Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

No didn't work either.  When I start Outlook I can see that it is applying the profiles.  It is loaded and the icons are normally coloured up until the point that I run the mouse cursor over them.  They then 'grey out' before I can select anything.

Kudos0

Re: norton v5 / outlook issue

Can you please let us know the exact version number of your Outlook 2010?

Thanks.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

It is 14.0.5128.5000 (32 bit)

Thanks for your assistance to date.

Gary

Kudos0

Re: norton v5 / outlook issue

Which Windows OS, Service Pack, and architecture (32- or 64-bit) do you run?

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

Hi

Using Windows 7 home premuim Service pack 1, 32 bit

Thanks

Kudos0

Re: norton v5 / outlook issue

I too have the same problem.  I am using Windows 7 64-bit, Office 2010 64-bit.  I cannot get the Anti-Spam folder to work in tall of the OS, Office and Norton 360Outlook.  I have done a complete clean install of the OS, Office and 360 v5.0.2.1.  Please advise.  Thank you!

Kudos0

Re: norton v5 / outlook issue

6/22/2011 - When I first downloaded 360 V.5, it integrated into Outlook 2010. The only problem was that if I highlighted an email in the "JUNK" folder, the Norton "This is Spam" icon would gray out. I would first have to move the junk mail to the Inbox, highlight it, and then I could press the Norton button. This began two weeks ago when I acquired a new 64-bit, Windows 7 Home Premium computer with 4GB of RAM.

This past Saturday, when I pressed the "This is Spam" icon, Outlook 2010 hung up, then crashed. Since then, I've been unable to get 360 to integrate back to Outlook 2010. I tried your suggestion above, several times, without any luck.

Before upgrading to 360 v.5, I was using NIS 2010. 360 removed it during its installation (or so the pop-up said!)

Any idea how I can get these to pals to work together again?

Thanks!

Kudos0

Re: norton v5 / outlook issue

dsdoyle: 64-bit Office is unfortunately not supported, only 32-bit.

sgreene978: Please try reinstall steps you can find here

Gary: did you used any beta version of Norton 360 v5? We saw this problem mainly in that one.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: norton v5 / outlook issue

GARY: The only "protective"software installed in this new computer is the Norton 360 v.5.1.0.29, with a brand-new subscription, download and install from the Norton/Symantec site. It did come with a trial of NIS, which I was careful not to activate and which 360 removed as one of its first installation steps.

DSDoyle: Do I need to download the Norton Remove tool or am I able to use the uninstall program that's part of 360?

Thanks to both of you!

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