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Kudos0

Norton values our opinion?

I was thrilled to be able to provide some user feedback...

I clicked the link as seen on the Norton Internet Security / Norton AntiVirus Norton Users Discussion Forum home page.


 

After entering my email address, I was asked how likely I was to recommend the product!!!!

No ability to provide comments or suggestions!

So glad Symantec is listening.

Replies

Kudos3 Stats

Re: Norton values our opinion?


JonBartels wrote:

I was thrilled to be able to provide some user feedback...

I clicked the link as seen on the Norton Internet Security / Norton AntiVirus Norton Users Discussion Forum home page.


 

After entering my email address, I was asked how likely I was to recommend the product!!!!

No ability to provide comments or suggestions!

So glad Symantec is listening.


Jon,

Symantec/Norton does listen. The secret is you have to speak to the correct ears.

All of the names in BOLD RED LETTERS are employees. They are active in these forums and speak as well as listen. Some of the feedback channels provided by marketing do have a lack of flexibility and are not always as useful as they might be.

Please do use these forums and this community to provide feedback to Symantec/Norton. The product suggestion forum is a great place to present ideas and justification for changes.

If you need a more direct way to present feedback the private message [PM] feature [that envlope in the upper right corner of the screen] insures that what you say goes to a specific individual. Most of the participants here, employee, user, guru, have that feature enabled so you can contact them. Keep us posted and

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton values our opinion?

Dick
Thank you so much for your thoughtful reply.
Jon
Kudos0

Re: Norton values our opinion?


JonBartels wrote:
Dick
Thank you so much for your thoughtful reply.
Jon

Jon,

You are most welcome.

While you never get a second chance at a first impression it is possible to prove that the original wasn't correct. We try and, sometimes we're very trying So, give us some time and we hope to prove you didn't get the best that there is of Symantec/Norton with your first look see.

Dick Win 10x64 current current NSBU

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