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Kudos0

Norton Vault no access

Resolved this with  the help of Sunil_GA and support team in Aug 16. Worked fine for 12 mths and suddenly not working since Sunday Oct 1 2017. No longer working in IE4 v11.0.45 or Chrome Version 61.0.3163.100 under Windows 8.1. High Speed Net connection now available. Full Scan and Live Update and backup all performed today.

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Replies

Kudos0

Re: Norton Vault no access

Product:- Norton 360 v22.10.1.10

Kudos0

Re: Norton Vault no access

Updates to information: Aug 16 should read Aug 2016. Version now v22.11.0.41. Can someone please advise as loss of access to vault is a major issue. Thank you.

Kudos0

Re: Norton Vault no access

Hi @WildBoy49,

Are you able to access Online Vault from Norton Identity portal https://identitysafe.norton.com ? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Vault no access

Hi @Sunil_GA,

Yes. I had previously forgotten the HTTP address. Can't remember what the solution was from 2016 but this problem had appeared every year that I can remember, and in earlier instances had been rectified with no input on my part. Thanks.

Kudos0

Re: Norton Vault no access

Hi @Sunil_GA,

I can access the Norton Identity Portal as per your question of 7th Oct. I  have no access via the Norton Toolbar either in Chrome or IE which defeats the reason for having Identity Safe in the first place! The Identity Portal allows access to login and password information but requires me to copy and paste to the applications, plus in many instances additionally requires the Vault Password to access. Workflow is severely compromised! As was the case in 2016 and previous, I had made no unscheduled or intentional changes to the laptop, finding the loss of access in the morning after getting up. Running full scans revealed no viruses on the system, only tracking cookies, all of which, I knew what they were used for. It is now 2 weeks since I heard from you and no automatic fix has occurred as on some prior occasions. If you haven't already, can you please access the issue from 2016 as this event is identical from a user perspective, and maybe help me solve the problem. Hope you weren't affected by bush fires.

Thanks

Kudos0

Re: Norton Vault no access

I have the same problem periodically, but apparently once again after going through all the steps of uninstalling/reinstalling the Google extensions all over again just because we're so instructed,  as usual the only real solution is to sit back, whistle Dixie, and wait until someday down the road somebody fixes it and mysteriously it works again.  Very poor situation, an unreliable product, and a very frustrating periodic waste of time.

Kudos0

Re: Norton Vault no access

Logs for "Cannot Connect to Norton Server"

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