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Kudos0

Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

2 days ago my computer started to crash black screen shutting off by it self locking up and then the mouse started moving all over and jumping around the screen  I couldn't do anything, so I turned to NORTON and after looking on here about what was happening, I ran my Norton Security Norton Power Eraser but got nothing still viruses on my computer, then I ran a complete full scan on my computer nothing happened, so I finally went to Microsoft.com and downloaded the windows malicious software removal tool and did something it removed not 1, not 2 but 3 malicious software viruses and things got better I am able to use my computer again, but it tells me I still have over 30 infected files and the way I'm reading it only the malicious software was removed but I need to get rid of the other 30 and NONE of my NORTON scans have been able to find and remove them, it keeps telling me nothings there? So am I to buy another program to remove these other virus, I thought NORTON would remove them, oh yea I have updated Norton every time I use it. My program is Windows 10 upgrade. Anyway if you can help it would be very much appreciated.  I don't know why Norton cannot find these viruses but Microsoft can, does anyone know why this could be happening? Thank you,

Replies

Kudos0

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

Hi holtonsweet,

It sounds like the MSRT found some PUPs/PUAs (Possible Unwanted Programs/Possible Unwanted Applications).  You can Google these for complete explanations, but in a nutshell, they are programs that some users may desire and others may not desire.  They are usually piggybacked onto other program downloads and if the user does not look closely, they will be selected to be downloaded/installed along with the program/app you are in fact trying to install.

Norton does not detect/remove all PUP's/PUAs, because some users may desire them to be installed.  The following info may assist you with the other "30 infected files".

If you feel or have proof your system may be infected, I would suggest NOT to try self fixing, but pick one of the free malware removal sites we recommend, and a trained expert will work with you to clean up your system.

Stay with them, until they declare your system clean.

http://www.bleepingcomputer.com/ (link is external) (link is external) (link is external)
http://www.geekstogo.com/forum/ (link is external) (link is external) (link is external)
http://www.cybertechhelp.com/forums/ (link is external) (link is external) (link is external)
http://forums.whatthetech.com/ (link is external) (link is external) (link is external)
http://qmalwareremoval.freeforums.net/ (link is external)

Kudos0

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

It's not the number of things another product finds that is important, its what was found that matters.  That information would be essential to answering if there is any significance to the MSRT results.

Kudos0

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

Hello

The MSRT is run every month as part of the Windows Updates. It doesn't interfere with your Norton Scans.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

SendOfJive:

It's not the number of things another product finds that is important, its what was found that matters.  That information would be essential to answering if there is any significance to the MSRT results.

Hi holtonsweet:

Further to SendOfJive's comment, the scan logs for Microsoft's Malicious Software Removal Tool (MSRT) are normally located at C:\Windows\Debug\mrt.log.  Right click on the mrt.log file and open with a text editor like Notepad.  Here's an old excerpt from my Vista SP2 log - note that a Return Code of 0 (0x0) means "No infection found".

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.47, April 2017 (build 5.47.13703.0)
Started On Tue Apr 11 18:58:54 2017

Engine: 1.1.13601.0
Signatures: 1.239.313.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Apr 11 19:05:19 2017

Return code: 0 (0x0)
---------------------------------------------------------------------------------------

The TenForums tutorial How to Use Malicious Software Removal Tool in Windows notes that this tool only scans for a very small subset of the most prevalent malware active today.  Go to the support article Remove Specific Prevalent Malware with Windows Malicious Software Removal Tool and expand the section Covered Malware Families for an up-to-date list.

What is your Norton product and version number shown at Help | General Information | About?  Some of your earlier posts in this forum indicate you use NIS, but something would have to be very wrong if Microsoft's MSRT found multiple infections that were completely missed by your Norton (or Win 10 Windows Defender) real-time protection.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.5.0 * NS Premium v22.11.2.7 * MB Premium v3.3.1

Kudos1 Stats

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

holtonsweet:

.....then I ran a complete full scan on my computer nothing happened, so I finally went to Microsoft.com and downloaded the windows malicious software removal tool and did something it removed not 1, not 2 but 3 malicious software viruses and things got better I am able to use my computer again, but it tells me I still have over 30 infected files...My program is Windows 10 upgrade.

Hi holtonsweet:

...and further to my previous post, could you please tell us what download link you used to download the Malicious Software Removal Tool (e.g., from Microsoft's official Download Center at https://www.microsoft.com/download/malicious-software-removal-tool-details.aspx).

What is your current Windows 10 build (e.g., Windows 10 Home Version 1709 OS Build 16299.98)?  You can check by typing winver in the Cortana search box as instructed <here>, and all builds are listed on the official Windows 10 Update History page.  I'm not sure what you mean by "My program is Windows 10 upgrade" so let us know if (and when, if applicable) you upgraded from Win 7 or Win 8.x to Win 10.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.5.0 * NS Premium v22.11.2.7 * MB Premium v3.3.1
 

Kudos1 Stats

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

holtonsweet:

...so I finally went to Microsoft.com and downloaded the windows malicious software removal tool and did something it removed not 1, not 2 but 3 malicious software viruses and things got better I am able to use my computer again, but it tells me I still have over 30 infected files and the way I'm reading it only the malicious software was removed but I need to get rid of the other 30 and NONE of my NORTON scans have been able to find and remove them, it keeps telling me nothings there?

Hi holtonsweet:

Just checking in to see if you figured out why Microsoft's Malicious Software Removal Tool (MSRT) detected so much malware on your system.

When you run a manual scan with Norton it displays the names of common (i.e., current prevalent) malware it scans for in the status bar, and users sometimes incorrectly assume that Norton actually detected that malware during the scan.  I'm wondering now if you saw something similar in the user interface of the standalone version of the MSRT.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.5.2 * NS Premium v22.11.2.7 * MB Premium v3.3.1

Kudos0

Re: Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.

FWIW ~ Malicious Software Removal Tool Dec, 2017
list of malicious software that tool detects and removes

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