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Norton Verus Windows Malicious Software Removal Tool (MSRT) helps keep Windows computers free from prevalent malware.
2 days ago my computer started to crash black screen shutting off by it self locking up and then the mouse started moving all over and jumping around the screen I couldn't do anything, so I turned to NORTON and after looking on here about what was happening, I ran my Norton Security Norton Power Eraser but got nothing still viruses on my computer, then I ran a complete full scan on my computer nothing happened, so I finally went to Microsoft.com and downloaded the windows malicious software removal tool and did something it removed not 1, not 2 but 3 malicious software viruses and things got better I am able to use my computer again, but it tells me I still have over 30 infected files and the way I'm reading it only the malicious software was removed but I need to get rid of the other 30 and NONE of my NORTON scans have been able to find and remove them, it keeps telling me nothings there? So am I to buy another program to remove these other virus, I thought NORTON would remove them, oh yea I have updated Norton every time I use it. My program is Windows 10 upgrade. Anyway if you can help it would be very much appreciated. I don't know why Norton cannot find these viruses but Microsoft can, does anyone know why this could be happening? Thank you,