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Kudos0

Norton video supervision not monitoring YouTube app

Hi,

It seems Norton Family Video Survailance is not monitoring video played using apps, such as the YouTube app. Is this really the case? My child is watchin a lot of youtube, but never using the youtube website, only through the youtube app.

Is there some posibility for Norton Family to monitor the Youtube app?

Cheers,

/M

Replies

Kudos0

Re: Norton video supervision not monitoring YouTube app

Hi @Segelmange,

Welcome to Norton Community!

Today, Norton Family app monitors YouTube video activities of child only in Chrome and Norton Family browser.

Please follow the below steps, if you wish to restrict child from using YouTube app.

Login to Parent app/Norton Family Portal->Navigate to House rules->App Supervision->Select the apps you wish to restrict for the child and save the settings.

Thanks,

Devi AK

Kudos0

Re: Norton video supervision not monitoring YouTube app

This is one of the main reasons I wanted Norton Family.  This is so disappointing. I understand the work around but I would like to be able to monitor the app directly. Will this be added in the future?

Kudos0

Re: Norton video supervision not monitoring YouTube app

Hi @gb5,

We do understand your concern. Currently, Norton Family app is unable to monitor child's video activities in YouTube App due to Android OS platform limitations.

Thanks,

Devi

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