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Kudos0

Norton VPN

Norton VPN is giving me headaches! At first, it made my various browsers think I was in a number of foreign countries, so I could on;y get the news feeds of that country, and could not access and domestic sites, including even AOL or Google !!! After seven (I think) individual 'chats' it seemed the problem was solved. But, ALAS! Not so fast there, buddy !  Now, my access to various browsers is as slow-as-molasses : only 'reasonably' fast after I actually turned off the VPN,  but possible. Not so possible to reach anything 'beyond' the browser. I couldn't even reach the Norton site ( 'timed out' after three seconds ) via my browsers but only by accessing the 'help' link on the Norton task bar icon.  So, I was ready for my eighth 'chat' ! How does 'estimated wait time'  of  '1 minute, 17 seconds' (almost immediately followed by 'we are experiencing . . .) and then '0 minutes, thirty seven seconds turn into ten minutes or more ??? I think my hair was starting to smoulder !  How can I get a refund on VPN subscription? There is no link to send an e-mail, and as I've explained several times, I'm hearing impaired and the telephone isn't a viable solution. HELP !!!!!

Replies

Kudos0

Re: Norton VPN

If you do want a refund, you just contact Support chat again and make your request. 

Some information if you want to try to get Norton Wifi Privacy, NWP, working for you.

For your country being a problem, when support helped before, did they show you how to choose which country you appear to be in? With NWP open, click on the Virtual Location tab at the top. Then choose your actual country to allow content from sites in your country. The issue you had with sites getting blocked is actually one of the main reasons people use VPNs. So they can get content from another country that is usually blocked.

You mention browsing speed issues. You note

only 'reasonably' fast after I actually turned off the VPN,  but possible.

If you are still experiencing slow downs with the VPN off, it is not NWP causing the issue. Maybe you just need to power cycle your modem and router. And of course, be sure you restart your computer as well. Then test your internet speed without NWP to see if things are back to normal. Then you can test with NWP again. There is always going to be some speed reductions because of the time it takes to encrypt and decrypt the data leaving and returning to your computer. Some users see greater reductions that are unacceptable. The only way to quantify this is to run speed tests from a site like   http://www.speedtest.net/  with and without the VPN active.

Things happen. Export/Backup your Norton Password Manager data.

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