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Kudos0

Norton VPN blocking images shared on WhatsApp

Posted: 21-Feb-2023 | 12:34PM · 1 Reply ·

Hi My son can't access images or videos sent to him by friends on WhatsApp. He is on an iPhone 8 with Norton vpn installed. Says can't download and to turn off vpn or change wifi Network. How do I solve this? Thanks
Labels: iOS

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Kudos0

Re: Norton VPN blocking images shared on WhatsApp

Posted: 21-Feb-2023 | 2:55PM · Permalink

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article.   https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

Having said that, is he using the VPN feature in Norton 360 iOS, or the standalone Norton Secure VPN? With either product you can disable the VPN from within the app. Be sure he is not trying to control the VPN from the iOS Settings. 

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