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Kudos0

Norton VPN bundelled with Norton 360 Deluxe

Hi, I need help installing Norton VPN that supposedly comes bundled with Norton Deluxe subscription. The problem is that I can't download or otherwise activate the Norton VPN, since when trying to download it from the web site I'm being required to buy Norton VPN subscription despite the fact that the subscription is supposed to come bundled with my Norton 360 Deluxe subscription. Likewise when trying to install Norton VPN from the MyNorton page in the program, I don't see an option to install Norton VPN, or any mention of Norton VPN for that matter.

I'm using the Norton on my Windows 10 with Norton Deluxe trial license. Is it possible that Norton VPN is inaccessible because it's only available on paid license?

Screenshots of the described situations are provided as and attachment.

Replies

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

The VPN may not be available for your location. What country do you reside in and where did you purchase your Norton 360?

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

I'm living in Ukraine, and I haven't yet installed the commercial license. I'm using the trial license. Maybe it will work with the commercial license?

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

Does anyone else in the forum know if the VPN is available for Ukraine geo-location? Does anybody else here have any info about the trial version? Is it the same as the full version? 

Hopefully others will chime in that have more info than I do.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:

I'm living in Ukraine, and I haven't yet installed the commercial license. I'm using the trial license. Maybe it will work with the commercial license?

What's the website address where you pulled Norton 360 Deluxe Trial. 
for example: 
https://ru.norton.com/store?expid=60DAYFREETRIAL3UP&promocode=RUNO60FR&inid=nortoncom_nav_downloads_products-services:norton-360-deluxe 

I looked up Norton Secure VPN on US website https://us.norton.com/products/norton-secure-vpn and then switched to for example: Russia > https://ru.norton.com/ . I'm not finding Norton Secure VPN listed with Products. 

Select Your Country
https://us.norton.com/country-selector

I'm not finding Norton Secure VPN with for example: https://ru.norton.com/products/norton-360-deluxe

My suggestion is to Contact Support from your location. 

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

You could be right, because I checked the email that I got when I activated the trial license and the e-mail was in russian. But I have purchased the commercial license. It's just not activated yet, so when the trial gets close to ending I'll enter that serial key. I hope the VPN access is there, because the license that bought definitely has VPN license in it too. I just fear that because my trial license didn't have VPN then I'm not getting the VPN even when I enter the license that has VPN included too.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:

You could be right, because I checked the email that I got when I activated the trial license and the e-mail was in russian. But I have purchased the commercial license. 

purchased license from who/where?   online? 
Norton direct sales?  from website address? 
Norton partner sales? 
Please reach out to Norton Official Support your location to confirm whatever needs confirming. 
Please reach out to Norton partner/vendor your location to confirm whatever needs confirming. 
Please properly remove Trial before installing retail product. 

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

I bought the license at an online store. But I doubt that they are qualified to provide me with support on this. They've sent me a physical letter that contained the key. Also the letter contained a link that I was supposed to use in case I had any questions regarding license activation. The link read https://support.norton.com/sp/ru/ru/home/current/info but I can't find any relevant info there.

Also how do I remove the trial license?

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

You would uninstall the trial product completely before installing the new product key.  You can use the Norton removal tool at https://www.norton.com/nrnr

If you click on the link it will begin the download of the removal tool immediately.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

Besides removing the application, I will need to register another account at norton, right?

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:

I bought the license at an online store. But I doubt that they are qualified to provide me with support on this. They've sent me a physical letter that contained the key. Also the letter contained a link that I was supposed to use in case I had any questions regarding license activation. The link read https://support.norton.com/sp/ru/ru/home/current/info but I can't find any relevant info there.

The online store was not Norton direct sales? 
Care to share online store website address? 
I'm thinking since the link the online store sent is Norton Support - Russia. 
I'm thinking the product will be licensed for Russia.  
From this distance....?  
I'm not finding Norton Secure VPN with for example: https://ru.norton.com/products/norton-360-deluxe

 @OleksandrTolub1991
Do you have a Norton account?  If not ...please setup a Norton account.  
Then ask Norton support to confirm the product features included with your product key, your location. 

OleksandrTolub1991:
Also how do I remove the trial license?

https://support.norton.com/sp/en/us/home/current/solutions/v15972972 

I'm urging remove Trial because that how I would transition from any trial to paid subscription product. 
Please ask Support if you can enter product Key from installed Trial product to activate your online store subscription. 

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

You will have the same email account with Norton but you will enroll the new product key and create a new subscription. Then you can download the full product and install.

Removing the trial product might prevent some issue with those options being left on your PC. It might not be necessary to remove the trial as BJM_ notes but support can help you there.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

Activate your Norton protection with a product key ›

To locate the product key, see Find your Norton product key.

Important: You can renew an existing subscription with a new product key only if you have less than 60 days left for the current subscription to expire. After you renew with a new product key, any remaining days in your current subscription is lost.

  1. Open your Norton device security.

    If you see the My Norton window, next to Device Security, click Open.

  2. Do one of the following:

    • To activate your subscription, in the Norton product main window, click Activate Now.

    • To renew your subscription, in the Norton product main window, click Help and then under Account Information, click Enter Product Key.

  3. Enter the product key that you received from Norton.

    If you are not sure about the product to which the key that you have is associated with, please follow the instructions in Download and install your Norton device security product.

  4. Click Next.

    If Norton prompts you to enroll in automatic renewal, you need to enter a valid payment method to activate the new subscription.

https://support.norton.com/sp/en/us/home/current/solutions/v24808774 


Sign In here:  https://my.norton.com/home/setup  from the device. 


Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:

Besides removing the application, I will need to register another account at norton, right?

@OleksandrTolub1991
another account?
No, your active Norton account is for any/all your Norton products.  
Sorry, I forgot ...you setup a Norton account for the Trial. 
Use that Norton account if you want your paid Norton subscription associated with that Norton account. 

Learn what you can do with your Norton account
https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v53370664 

You may not have Norton Secure VPN feature. 
You'll need to confirm Norton 360 features with Norton Support for your product Key, your location. 

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

The online store was not Norton direct sales? 

It's just a generic local online store, it sells electronics, clothes, furniture etc.

Here's the link https://rozetka.com.ua/

I'm guessing I'll be contacting the support to ask the pending questions.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

 

Sign In here:  https://my.norton.com/home/setup  from the device. 

That's just gonna download the Norton Security, not the VPN.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:
Sign In here:  https://my.norton.com/home/setup  from the device. 
That's just gonna download the Norton Security, not the VPN.

Then we're back to .... does your Norton Security/360 Key, your location include Norton Secure VPN feature? 
Or, did you purchase stand-alone Norton Secure VPN?  

From Official Norton web sites - Russia.  I do not find Norton Secure VPN. 
Note: I'm not Norton.  I'm Norton user.

Kudos0

Re: Norton VPN bundelled with Norton 360 Deluxe

OleksandrTolub1991:
The online store was not Norton direct sales? 

It's just a generic local online store, it sells electronics, clothes, furniture etc.
Here's the link https://rozetka.com.ua/
I'm guessing I'll be contacting the support to ask the pending questions.

Okay.  @OleksandrTolub1991  Thanks!
I see boxes with Norton Secure VPN. 
I see:
Country of origin -> UNITED STATES
Interface language -> Russian
Product -> Universal
Country of brand registration -> UNITED STATES

* Specifications and equipment of the goods may be changed by the manufacturer without notice

 https://soft.rozetka.com.ua/norton_21409567/p215302027/

ROZETKA is the largest online retailer in the country. Since 2005, we have been embodying the small dreams and grandiose plans of millions of people. You can find literally everything here. We sell at a fair price and provide a guarantee, as we believe that online shopping should be as convenient and safe as possible. And every time someone clicks "Buy," we realize we're doing the right thing.

https://rozetka.com.ua/pages/about/ 

Thanks for sharing online store website.
Please reach out to Norton Official Support your location to confirm whatever needs confirming. 
Please post back progress.
Regards w Respect