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Kudos0

Norton VPN disconnecting internet connection issue.

Posted: 04-Jun-2021 | 6:58PM · 5 Replies ·

I have read other forum posts about this issue, and none seem to have found a solution as of yet, this started my last renewal, before it always worked fine, you turn on the VPN and my internet disconnects, I turn the VPN off and I am back online, I have tried reinstalling etc. But nothing seems to fix it, has anyone found a solution for this of yet? So far I haven't found anything other than others posting about the same issue.

Replies

Kudos0

Re: Norton VPN disconnecting internet connection issue.

Posted: 04-Jun-2021 | 7:20PM · Edited: 04-Jun-2021 | 7:25PM · Permalink

Um, did you try Google < Internet gets disconnected when VPN connects > 

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Kudos0

Re: Norton VPN disconnecting internet connection issue.

Posted: 04-Jun-2021 | 7:37PM · Permalink

If you mean have I used Google to search for an answer? Then yes, that came up empty, since this is a Norton product and I pay the yearly subscription, I would think this would be the best place to find an answer, why I decided to try the Norton forum for a question on Norton product issue.

Kudos0

Re: Norton VPN disconnecting internet connection issue.

Posted: 04-Jun-2021 | 7:48PM · Edited: 04-Jun-2021 | 8:09PM · Permalink

RayL1967:

If you mean have I used Google to search for an answer? Then yes, that came up empty, since this is a Norton product and I pay the yearly subscription, I would think this would be the best place to find an answer, why I decided to try the Norton forum for a question on Norton product issue.

Okay....my Google search found a lot of pages talking about as you report. 
IDK if any may work for you. 
Sorry, I can only offer my macro.  I've not experienced as you report. 
Does Norton report an Error message? 
R U Norton 360 Secure VPN built-in or Norton Secure VPN stand-alone?

Maybe, try changing DNS resolver. 
Please review: https://community.norton.com/en/comment/8340391#comment-8340391 

Maybe, try reinstall WAN Miniport drivers.
https://community.norton.com/en/comment/8495742#comment-8495742

Please review: 

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
[...]
What if this didn't work?
[...]

Need more help?

  • Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
  • Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
  • Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
  • Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Fix problem with Norton Secure VPN screen if it stays at "Connecting"
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

If the problem persists, select one of the following depending on your product and operating system:

  • I have Secure VPN installed with Norton 360 on Mac
  • I have Norton Secure VPN on Windows
  • I have Norton Secure VPN on Mac

Need more help?

  • Fix problem opening Norton Secure VPN
  • Learn why media streaming services or apps do not work when connected to Norton Secure VPN

https://support.norton.com/sp/en/us/home/current/solutions/v124879257

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/

Kudos0

Re: Norton VPN disconnecting internet connection issue.

Posted: 05-Jun-2021 | 10:07AM · Permalink

I tried the recommendations that came up on Google search, and none of those solved the issue, and from what I read for others it didn't help either, this might be an issue with some users and not others, I am not sure, I ruled out my DNS since it is the same DNS settings I have used for years on the same provider and it never had an issue till the last change, maybe it will sort itself out next time in the next subscription not sure, might come down to go back to another VPN since I don't have any issue with them, I just started using the Norton one since I am paying for it and I only use it here and there, but I will just go back to the free one I have till it gets sorted out if it ever does, thanks for the response.

Kudos0

Re: Norton VPN disconnecting internet connection issue.

Posted: 05-Jun-2021 | 11:11AM · Edited: 05-Jun-2021 | 11:19AM · Permalink

RayL1967:

I tried the recommendations that came up on Google search, and none of those solved the issue, and from what I read for others it didn't help either, this might be an issue with some users and not others, I am not sure, I ruled out my DNS since it is the same DNS settings I have used for years on the same provider and it never had an issue till the last change, maybe it will sort itself out next time in the next subscription not sure, might come down to go back to another VPN since I don't have any issue with them, I just started using the Norton one since I am paying for it and I only use it here and there, but I will just go back to the free one I have till it gets sorted out if it ever does, thanks for the response.

Okay....Thanks
Maybe, try Norton Member Services. 
I recall reading user report.... Norton chat support sorted their VPN connection issue/s.  I do not recall their issue/s. 
My connection issue/s (not your issue/s) was sorted, as I recall, changing router FW setting, changing DNS n'or reinstalling WAN Miniport drivers. 

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 

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