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Kudos0

norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 2:53PM · 13 Replies ·

norton vpn 

ver 22.21.5.44

os win10 pro

Today I just updated to the latest version of the norton app, and I am incredibly happy when the vpn finally got kill switch and auto connect. So, I restarted my pc to give the vpn a try, and it failed..... It just tell me there is a connection error, when connecting. The internet is auto connected so it shouldn't have a problem, I tried another 3 times but still the same thing. Anyone know why? 

Replies

Kudos1 Stats

Re: norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 3:08PM · Edited: 03-Jun-2021 | 4:01PM · Permalink

 peter11:
So, I restarted my pc to give the vpn a try, and it failed..... It just tell me there is a connection error, when connecting. 

Um, was Norton 360 Secure VPN connection working okay before 22.21.5.44?  
Um, was connection protected before machine Restart? 

3. How can I manually install these patches?

This patch is ONLY available via LiveUpdate, and is being released in a phased manner. You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

4. What's new in Norton 22.21.5.44?

  • Norton Secure VPN 4.1 is integrated, with Auto-Connect, Kill Switch and Split Tunnel features:
    • The Auto-Connect feature automatically re-establishes VPN connection if the connection was established and lost due to RAS error or internet access lost

 https://community.norton.com/en/blogs/product-service-announcements/norton-security-2221544-windows-now-available

@peter11
as test ~ before & after machine Restart 

Note: with Auto-Connect On
I observed a lag after machine Restart (at desktop) before seeing "Your connection is protected". 
Maybe, Auto-Connect flow needs a few moments after machine Restart (at desktop). 
Maybe, just my machine need a few moments. 

as always ~ your mileage may vary

Kudos0

Re: norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 4:16PM · Permalink

yes the connection is ok and after updating, but the auto start keep failing to connect 

Kudos0

Re: norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 4:25PM · Edited: 03-Jun-2021 | 4:49PM · Permalink

peter11:

yes the connection is ok and after updating, but the auto start keep failing to connect 

@peter11
Okay, so Norton 360 Secure VPN manual On connects okay. 
Just Auto-Connect On with machine Restart does not connect, for you? 
Did you also test Sleep &or Hibernate? 

Um, W10 Fast Startup On or Off?

as test ~ one machine Restart
Auto-Connect On my 2yo wired machine and my 6yo wireless machine. 
After a few moments.... Auto-Connect On appears to satisfy "Your connection is protected".

I've not tested Sleep nor Hibernate. 

Kudos0

Re: norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 5:20PM · Permalink

no fast startup, yea if I click connect everything is find it just connects, but if you select the auto connect and boot you pc it will fail. 

Kudos1 Stats

Re: norton vpn fails to connect at startup

Posted: 03-Jun-2021 | 6:58PM · Edited: 03-Jun-2021 | 7:00PM · Permalink

peter11:

no fast startup, yea if I click connect everything is find it just connects, but if you select the auto connect and boot you pc it will fail. 

Norton 360 Secure VPN Auto-Connect is new....so, .....?
I'll need to test Auto-Connect On with cold start, Sleep and Hibernate.  

Lets hear from Community 

Kudos0

Re: norton vpn fails to connect at startup

Posted: 04-Jun-2021 | 9:54AM · Edited: 04-Jun-2021 | 10:35AM · Permalink

@peter11

as test ~ cold start: Secure VPN Turn On + Auto-Connect On appears to connect okay after cold start. 

Note: Network status (pic snip after machine cold start). 
Network status reports NortonSecureVPN - No internet access ... (before and) after machine cold start.  
- after some time Network status reports NortonSecureVPN - Internet access. 

Note: Network status seems to play catch up with Secure VPN Turn On & Off status. 
observed Network status report lag wired & wireless 
Just me? 
Just cosmetic?

Kudos1 Stats

Re: norton vpn fails to connect at startup

Posted: 04-Jun-2021 | 10:26AM · Edited: 04-Jun-2021 | 11:20AM · Permalink

@peter11

as test ~ wake from Sleep:
Norton 360 Secure VPN On + Auto-Connect On > wake from Sleep appears to connect okay. 
-

-  after some time Network status reports NortonSecureVPN - Internet access

Note: Network status seems to play catch up with Secure VPN status.

Just me? 
Just cosmetic?

Kudos0

Re: norton vpn fails to connect at startup

Posted: 04-Jun-2021 | 11:18AM · Edited: 04-Jun-2021 | 11:20AM · Permalink

Bjm, I can duplicate the "no internet access" flyout label on my machine as well. Funny still is that I DID have internet access at boot time although the flyout said I didn't, no catch-up noted. FWIW!! The VPN MUST have been started prior to a restart, and/or cold start. Otherwise it won't know to connect, I verified that just before posting this. Windows reports as seen below.

Edited: I also DO NOT seen any system tray icon related to the Norton VPN which would indicate its connected.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: norton vpn fails to connect at startup

Posted: 04-Jun-2021 | 11:27AM · Edited: 04-Jun-2021 | 11:39AM · Permalink

SoulAsylum:

Bjm, I can duplicate the "no internet access" flyout label on my machine as well. Funny still is that I DID have internet access at boot time although the flyout said I didn't, no catch-up noted. 

Maybe, "catch up" was poor word use.

Yes, I had "Internet access" (LiveUpdate & browse) with Network tray icon/button reporting No Internet access. 

Note: Network status reporting seems to play "catch up" with Secure VPN status.
-  after some time Network status reports NortonSecureVPN - Internet access

Yes, Secure VPN tray status indicator icon/button is needed. 

Kudos0

Re: norton vpn fails to connect at startup

Posted: 04-Jun-2021 | 2:57PM · Edited: 04-Jun-2021 | 2:59PM · Permalink

@peter11
as test ~ Secure VPN On + Auto-Connect Off > Sleep > wake from Sleep

as test ~ Secure VPN On + Auto-Connect On > Sleep > wake from Sleep

Kudos0

Re: norton vpn fails to connect at startup

Posted: 05-Jun-2021 | 4:53AM · Permalink

Comment Promoted To: 
I want to know if my paid for Delux has VPN turned on

It should not be this hard. I want to know if my paid for Delux has VPN turned on. Net instructions DO not correspond to my Norton page after signing on. Upgrading as per suggestions still DO not have my Norton page match what is shown here. Why does Norton make it so difficult for paying customers? Do they ever carry out product usability research with members off the street, or only with IT experts? Bot Chat could not understand my VPN question. Bot said Live agent would connect in one minute. Then I was informed it would take 9 hours 33 min for a live agent. Have gone through pages of forums and still no joy. Please help as I have wasted far too much time already, while Nortons does not appear to be interested in helping once they own your money.

Kudos0

Re: norton vpn fails to connect at startup

Posted: 05-Jun-2021 | 9:27AM · Edited: 05-Jun-2021 | 9:47AM · Permalink

K____T:
It should not be this hard. I want to know if my paid for Delux has VPN turned on. Net instructions DO not correspond to my Norton page after signing on. Upgrading as per suggestions still DO not have my Norton page match what is shown here. Why does Norton make it so difficult for paying customers? Do they ever carry out product usability research with members off the street, or only with IT experts? Bot Chat could not understand my VPN question. Bot said Live agent would connect in one minute. Then I was informed it would take 9 hours 33 min for a live agent. Have gone through pages of forums and still no joy. Please help as I have wasted far too much time already, while Nortons does not appear to be interested in helping once they own your money.

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Kudos0

Re: norton vpn fails to connect at startup

Posted: 05-Jun-2021 | 9:33AM · Edited: 05-Jun-2021 | 9:39AM · Permalink

K____T:

Why are banking details needed to update? Why isn't an update automatic? If I had not read these pages I would never have known that an update was required: why didn't Norton notify that such an action was necessary in order to install VPN? Someone in authority there needs to be replaced. That is a woeful approach to service. I have paid for something and I am still not certain that I have what I paid for! This is not being secure! In fact I feel very insecure.

R U wanting to upgrade from legacy Norton Security/360 to new Norton 360?
Does your main Norton dashboard show More Norton tab or My Norton tab? 

FAQ: Norton subscription and renewal
I have already paid for Norton, why do I have to provide the payment information?

Please review: https://support.norton.com/sp/en/us/home/current/solutions/v126985328

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Please review: https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN 

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