Communicating a VPN issue and solution for users faced with the same problem.
I have recently started using the VPN within 360. Today I tried to open the Windows Store on my Windows10 PC and the application failed to connect. I turned off the VPN and it then connected. I tried restarting my PC but no success. I then chatted with Norton help but they wanted to connect to my PC to solve a problem that they could not tell me any known history about which I found peculiar. So I declined.
At first I thought the answer was to add the MS Store exe file to the VPN exclusion list. From research I was to learn this was a bad idea as the executable was intentionally protected in a hidden windows file.
So it then occurred to me to try to VPN connect to the USA instead (I reside in the UK). This worked! So I then checked my PC regional settings expecting to find something. All was good. I then repeated the test with a random VPN connection to Turkey expecting failure. Not so. Lastly I reconnected the VPN to the UK and it all was working properly.
So the only logic here I can rationalise is that a UK default VPN setting was corrupt and that by temporarily changing country it reset. Whatever the root cause - Happy Days!