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Kudos0

Norton vpn not connecting to Canada server.

As title said, norton vpn won't connect to Canada server. This happened for a long time. any possible fixes? 

Here is a video of it

https://vimeo.com/586575913

Replies

Kudos0

Re: Norton vpn not connecting to Canada server.

Kudos1 Stats

Re: Norton vpn not connecting to Canada server.

now norton vpn can't even connect

Kudos0

Re: Norton vpn not connecting to Canada server.

after a few weeks still not working:( Tired to uninstall and reinstall norton
Kudos0

Re: Norton vpn not connecting to Canada server.

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Connection Error? 

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

If your Internet connection is working, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings on your Windows computer.  [...]

Need more help?

  • Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
  • Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
  • Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
  • Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476 - 08/09/2021

Fix problem with Norton Secure VPN screen if it stays at "Connecting"

This problem occurs if Norton Secure VPN fails to establish a connection to the VPN server. It can be caused due to some temporary problems with your network connection. Ensure that your device is connected to a stable Internet connection.  [...]

Need more help?

  • Fix problem opening Norton Secure VPN
  • Learn why media streaming services or apps do not work when connected to Norton Secure VPN

https://support.norton.com/sp/en/us/home/current/solutions/v124879257 - 07/12/2021

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/ 

Kudos0

Re: Norton vpn not connecting to Canada server.

checked history log shows this https://prnt.sc/1qgv7wy

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