Solved.
Kudos0

NORTON VPN NOT WORKING - MAC MONTERREY

Posted: 09-Nov-2021 | 7:46PM · 1 Reply ·

Hello,

I upgraded My Mac Operative System and I am using Monterrey. Since I made the upgrade, I am not able to connect to the VPN (had the same issue I read on other posts - not working, not connecting, showing errors).

I read this post and followed the steps: https://support.norton.com/sp/en/us/home/current/solutions/v135211375

On step 2, it says:

  1. Open your Norton device security product on Mac.

  2. In the My Norton window, next to Secure VPN, click Turn On.

I open Norton security product and I don't see on My Norton window, next to Secure VPN, click Turn On. 

I can't proceed, so I don't get the pop-up window to add the VPN from steps 3 and 4. 

How can I fix this? Attached is the screen from Norton Product. Doesn't show "My Norton window, next to Secure VPN, click Turn On.".

FP.

File Attachment: 
Image icon Screen Shot 2021-11-10 at 00.45.47.png

Replies

Accepted Solution
Kudos0

Re: NORTON VPN NOT WORKING - MAC MONTERREY

Posted: 11-Nov-2021 | 10:50AM · Permalink

I called Support and I installed Norton 360 that includes the VPN. The previous wasn't working since it was a different plan that had the VPN provided by an external company that works with Norton. The issue was with the new operative system from Mac, Monterey.

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