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Kudos0

Norton VPN will not stay logged.

Norton VPN (1.7) Will not stay logged-in between reboots/OS updates (Yet Norton Security Online does!).  I think a developer missed a requirement here (to have the 1.7 login shell retain credentials and 'remember' it's logged in state. This is NOT supposed to be like some bank/web-site login app - that should log itself out - it is a security product to protect a system, once logged in - it should stay logged in, until user manually logs it out if need be (like any security product, AV or other).

4 or 5 times in the last couple weeks, I log into my computer and am prompted with a Norton VPN login prompt.
This concerns me, as a registered user with an active subscription - WHY does it not retain my credentials as any professional application does? 
I have Norton Security Online (via Comcast/Xfinity) and paid extra for a Norton VPN subscription.  Norton Security Online only required a username/password once - when initially setup - yet Norton VPN is needing a full login, not retaining email or anything, often - this is not a good business practice.

I imagine (guessing) this occurs due to a Windows Update, forcing a system reboot in the middle of the night. I like getting the updates - but I seriously dislike having an application I paid $ for - every single time after an update - be the ONLY program asking for my username/password again.  I use very secure passwords and seldom memorize them, so it is very inconvenient to go look it up every time any of the many Windows systems in my home restart. 
These are not major reboots - when I login - my prior layout, Outlook + browsers with loaded tabs remain - so Windows tracks and restores state, not a major build update where you get the 'Welcome to Windows' and nothing running
- so Norton VPN Should retain it's logged in state.

First Question (or actually a comment to Norton to FIX this):  Can you fix or provide a way (anything, registry key, whatever) to tell my Norton VPN to always start and SAVE entered credentials - so I am not always prompted to log it in?

Second Question + comment / improvement suggestion
Versioning: The purchased version I have is v 1.7.0.35.  I see Norton has a version 2.6 for Windows also referenced (I believe this is for the one bundled with Norton 360).  Whether a stand-alone or spawned from within an application - I would assume Norton would be smart and use the same code-base? If so - why is the stand-alone version so far behind?  As a developer myself - I would think I would want to represent the 'same level, same quality' of code with the same version #s (assuming it is the same in both).  If not, Why? Both offer the same thing, why not use the same base code? 
I am requesting Norton provide some support for their stand-alone users - after all, a paid standalone product should be of same or higher quality than a VPN built-in. Maybe splitting the version# would be better? One for the container (standalone container or 360 product), and one for the security engine inside (like most AV products, engine vs data files). It makes sense unless there is no shell, that it is all one giant app, which doesn't make sense This way the end-user would know they have the same quality in both products... as it is now, I feel v 1.7 is .9 build versions behind 2.6 - not even in the same full release build.  Why not just update Norton Integrated Security to manage the VPN (like Norton 360 does) - so it can use the same 2.6 VPN?  Just integrate it to a 'Buy Subscription' button that is replaced with link to show status - like I'm sure 360 does? 

Possible problem cause?:
I am just wondering - maybe the stand-alone product FAILS to remain logged in since it does use the same code and therefore the built-in Norton 360 (like Norton Security Online) stays logged in fine (because the 360 shell retains it's credentials (as does Security Online) and therefore VPN 2.6 stays logged in - and because Norton VPN 1.7 does not integrate with a shell Norton Security Online - and has its own container - it does not stay logged in because the developer who wrote the shell expected it to link within a main product, and did not add the save/load credentials code from it?  That's my guessing... Hope this makes someone think and get this fixed...

I like to help product improve - have Beta-tested for MS and many other products since the 90's; so I do often offer improvement suggestions - and gladly share problems. 
I hope a solution to How to keep Norton VPN logged-in? can be found.

Thanks,
Todd

MSI MPG Z390 Gaming Pro Carbon, Intel 9700k 32GB RAM, 8TB HD
Windows 10 Pro v1903, Norton Security 22.18 + Norton VPN 1.7

Replies

Kudos0

Re: Norton VPN will not stay logged.

I have Norton Security Online (via Comcast/Xfinity) and paid extra for a Norton VPN subscription. 

 I have no personal experience with the Comcast versions of Norton. Have they been upgraded to the newer 360 like products that do include the VPN feature?  If so, you cannot run the standalone version at the same time.

First Question (or actually a comment to Norton to FIX this):  Can you fix or provide a way (anything, registry key, whatever) to tell my Norton VPN to always start and SAVE entered credentials - so I am not always prompted to log it in?

Generally, the Norton VPN does retain the login information between device logins/restarts. Occasionally, you will be asked to log in again, but this should not be too often.

If your device has stopped behaving this way, it may need to have a fresh install of the VPN. Try uninstalling, restarting your device, then reinstall and test to see if you still have to log in as often. 

Things happen. Export/Backup your Norton Password Manager data.