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Kudos0

Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Hi, we really need help here.  Our website currently has bad rating, and since last year July I've trying to clear the bad rating on Norton Websafe, I managed to have our website re-evaluated and I've received an email the next day that stated "Analysis Complete", but we found out that there are 7 more pages with bad codes that still left, so we quickly deleted those pages that are found as threats on our site, but now the problem is that the "re-evaluation is in progress... " status never clear and we are unable to have our site re-evaluate the 2nd time.  I've email and chat with online chat support few times, never have this problem solved, the online chat support always want us to wait for the status clear itself (2 weeks or a month), but until today, it's been over 6 months and the status never clear and I never receive any emails back form Norton, this is getting very ridiculous, every other websafe like providers that responds and solves our issues within a week, and Norton is only one that can't solve our issues even after many contacts and wait time, please responds!

Michael.

Replies

Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Hello Michael Chen SCCC

I can help you get your site re-evaluated. Firstly, I need the name of the website. I also need the html file you were sent when you registered, Please let me know if your website has been verified yet or not? Once I get those 2 things, then the Safe Web Team can get it done within a day or two.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

*Mistake*

Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Hi Floplot,

Our website is http://scaddingcourt.org (link is external) and which html file do you need? our website managed by express engine and the index.html isn't working, I had to upload the verify html from the websafe before our site got verified, is that the html file you looking for?

Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Hello Michael

Since your site is verified, then I don't need the html file. I will submit your site to the Safe Web Team. Please stay tuned to this thread for a response from the Safe Web Team on Monday night after midnight. EST.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Great! thanks for help.

Accepted Solution
Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Hi

We have manually analyzed your site '
scaddingcourt.org' and found it to be clean so we have changed its rating to green.

http://safeweb.norton.com/report/show?url=
scaddingcourt.org

Cops

Kudos0

Re: Norton Websafe "re-evaluation is in progress... " status never clear even after 6 months

Great! Thanks so much! I wish I have done this earlier instead contact online chat support multiple times. All of them only ask me to wait and sent me the same email for the website owner verification process, then after the 2nd time they tell me that they will forward the problem to higher level tech and they will contact me within 48hrs which never happen. Here got solved within less than a day that online chat supports failed to solve for 6 months, unbelievable!

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