Kudos0

Norton website has a third-party number on their website

Posted: 14-May-2022 | 11:42AM · Edited: 09-Jun-2022 | 9:38AM · 6 Replies ·

I would like to make Norton aware of a problem with their website. When a customer goes to your website, there is a phone number in the upper right-hand corner. The number is to a different company. It is very deceiving as you do not have a phone number on your opening page, so it is very easy to think that the number in the corner is for Norton.

The company for the number is very slick at making you think they belong to Norton. I trusted them to go into my computer to look for problems. I purchased an upgrade for my Norton account. Luckily, I went back into my Norton count afterwards to see the details and there was nothing there. I was able to cancel the order and was refunded my money. I am not sure what they did on my computer while they were in there and it will worry me for some time.

I decided to call Norton afterwards and discuss this issue and it took me few minutes to search your site to find a phone number to call. Two things bother me here. The first is that you are an internet protection system, and another company has been able to infiltrate your website with their phone number. The second is that there is no phone number on the opening page of your website or even a link to the contact request on the opening page that would have been a deterrent for me to use the number in the upper right-hand corner. I hope you will look into this issue and remedy this situation as I am sure it will benefit many future customers.

[Edit:Calrified the subject]

File Attachment: 
Image icon Norton Website.PNG
Labels: Tech Support Scams

Replies

Kudos0

Re: Norton website has a third-party number on their website

Posted: 14-May-2022 | 11:55AM · Edited: 14-May-2022 | 12:03PM · Permalink

When a customer goes to your website, there is a phone number in the upper right-hand corner. 

Curious, what's the website domain/name/address?
Did you link to the website from Google search results? 

Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: Norton website has a third-party number on their website

Posted: 14-May-2022 | 2:31PM · Edited: 14-May-2022 | 3:10PM · Permalink

found website by turning off my ad blocker

Ad·https://www.norton.com/
Norton™ Official Site - Trusted by Millions Worldwide

Copy link =

https://www.google.com/aclk?sa=[]&sig=[]=2ahUKEwjZibzt-d_3AhWCjIkEHcYtA-EQ0Qx6BAgEEAE
https://www.google.com/aclk?sa=[]&sig=[]=2ahUKEwjZibzt-d_3AhWCjIkEHcYtA-EQ0Qx6BAgEEAE

lands on

https://us.norton.com/store?expid=PS-BRANDEDGEN&promocode=BPSOFFER&nortoncountry=us&om[]=hho_sem_sy:us:ggl:en:e:br:[]:google:[][]&nortoncountry=US[]=aw.ds

https://safeweb.norton.com/report/show?url=https://us.norton.com/store = Safe

Kudos0

Re: Norton website has a third-party number on their website

Posted: 15-May-2022 | 7:28AM · Edited: 15-May-2022 | 7:58AM · Permalink 

Is 1-833-766-7866 official Norton sales/support?

Support|10:13 AM
The number you are providing is not the correct number.
Chat with us Transcript

CHAT STARTED AT 10:06 AM

Kate|10:06 AM

Hello [edit]! My name is Kate and I am a virtual assistant. In case we get disconnected or you need to reference this conversation, your case number is [edit]

Kate|10:06 AM

I didn't quite catch what you need assistance with based on what you just said. Let's try this a different way. Please select an option that best describes what you are looking for assistance with today

10:06 AM

Manage my account

Kate|10:06 AM

Tell me a little bit more about what you are looking for help with.

10:07 AM

Something else

Kate|10:07 AM

Could you briefly describe what you are looking for assistance with today?

10:07 AM

Who is 1-833-766-7866?

Kate|10:07 AM

I understand. My apologies for being unable to assist you with this. I am transferring you to a specialist for further assistance.

You are now chatting with Support

Support|10:07 AM

Welcome to Norton Member Services and Support [edit]. My name is [edit]. I would like to apologize for the long wait time you had to experience. We are receiving a high number of chats at the moment and we are working on reducing the queue time as soon as possible. While I am reading through your case details, could you please provide your active email address? I apologize for asking it again.

10:08 AM

[edit]

Support|10:08 AM

Thank you for the email address,

Support|10:08 AM

Please take note of case number [edit] for future reference. You can contact us back with this same number if this chat session is disconnected.

Support|10:08 AM

Be assure [edit] I will surely assist you with best efforts of mine.

Support|10:09 AM

Could you please elaborate your issue so that I can assist you in better way?

10:09 AM

Is 1-833-766-7866 official Norton sales/support?

Support|10:09 AM

Please wait let me check it for you.

Support|10:10 AM

I would like to inform you that it is not the sales number. Please tell me i will help you with the best efforts of mine.

10:10 AM

Google search result = Ad·https://www.norton.com/
Norton™ Official Site - Trusted by Millions Worldwide = 1-833-766-7866 posted on the  page. https://us.norton.com/store

10:11 AM

I'm wanting to know why https://us.norton.com/store page posts 1-833-766-7866?

10:11 AM

https://community.norton.com/en/comment/8528345#comment-8528345

10:12 AM

Is 1-833-766-7866 official Norton sales/support?

Support|10:13 AM

The number you are providing is not the correct number.

Support|10:13 AM

Please contact on this number to our voice support 18007456061 or 18007456034   .

10:14 AM

1-833-766-7866 is posted on https://us.norton.com/store

Support|10:15 AM

I really apologize this the is not the correct number.

10:16 AM

To confirm:  1-833-766-7866 is NOT official Norton sales/support?

Support|10:16 AM

Yes you are correct.

Support|10:16 AM

May I know if you receive any call from this number ?

10:17 AM

I linked to the page with phone number thru Google search 'norton'.

10:17 AM

https://community.norton.com/en/forums/norton-website

10:18 AM

Ad·https://www.norton.com/
Norton™ Official Site - Trusted by Millions Worldwide

Copy link =

https://www.google.com/aclk?sa=[]&sig=[]=2ahUKEwjZibzt-d_3AhWCjIkEHcYtA-EQ0Qx6BAgEEAE

lands on

https://us.norton.com/store?expid=PS-BRANDEDGEN&promocode=BPSOFFER&nortoncountry=us&om[]=hho_sem_sy:us:ggl:en:e:br:[]:google:[][]&nortoncountry=US[]=aw.ds

Support|10:18 AM

It will update by mistake please do not worry it will be rectify and will changed soon.

10:18 AM

Okay.  I'll advise Norton user that posted on Norton Community.

Support|10:19 AM

Thank you very much for doing this.
Kudos0

Re: Norton website has a third-party number on their website

Posted: 17-May-2022 | 6:14PM · Permalink

Kudos0

Re: Norton website has a third-party number on their website

Posted: 19-May-2022 | 4:23PM · Edited: 19-May-2022 | 4:53PM · Permalink

@Ellen G

Chat Support now advises me that 1-833-766-7866 phone number is official Norton direct sales/support?


Maybe, the 1-833-766-7866 phone number appearance on https://us.norton.com/store is dependent on browser setup.

Maybe, the 1-833-766-7866 phone number appearance on https://us.norton.com/store is dependent on how the website is called. 

Maybe, the 1-833-766-7866 phone number appearance on https://us.norton.com/store is dependent on what Norton pages content is allowed...meaning what cookies &or trackers are allowed. 

Kudos0

Re: Norton website has a third-party number on their website

Posted: 05-Jun-2022 | 10:45AM · Permalink

and today.  I'm not finding 1-833-766-7866

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