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Kudos0

Norton Website Issue and keep

Whenever I go to the minute your account page for Norton I get an error saying I'm using an unsupported browser. I'm using Windows 10 and IE 11 that's part of it. Why does the Norton website think this is an unsupported browser?

https://manage.norton.com/Error/UnsupportedBrowser

Replies

Kudos0

Re: Norton Website Issue and keep

Does the link you gave show the browser it thinks you are using? I just tried with Win 10 and the Edge browser, IE 11, and Firefox 42 and had no problems. A screenshot would help. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Website Issue and keep

Here's a screenshot of what I see when I tried to open the page. I just tried it again I get the same thing.

Kudos1 Stats

Re: Norton Website Issue and keep

Maybe I should have been a little more specific. If you use the exact link you posted, it will take you to the error page. Can you try using https://manage.norton.com

Do you have another browser installed you can try? See what happens if you user the Edge browser.

Let us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Website Issue and keep

I've seen that too when I'm using IE11 too but I just ignore it since I know I'm using the latest IE11 which I have on automatic update (unlike Windows general updates which are on notify but don't even download unless I say so!)

Hugh
Kudos0

Re: Norton Website Issue and keep

 https://manage.norton.com

 The link you provided is actually how I got to the Error I Showed above. I tried it again after your posted got the exact same thing again. The only other brother I have installed is Edge so I tried it if you suggested and it does work correctly there.

Kudos0

Re: Norton Website Issue and keep

This sounds like a problem with your IE, not the web site. Try going into the IE settings. On the General tab, click on Delete in the Browsing History section. Clear your history and temporary internet files and try again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Website Issue and keep

I thought it was probably a problem with IE also so I've done everything imaginable to it and still get the same thing. It only happens occasionally, not all the time. I see a little further up in the thread that huwyngr also has the same problem occasionally. It's certainly not a big issue but just something that is frustrating when it comes out because I know I'm using the most recent browser.

Kudos0

Re: Norton Website Issue and keep

It's certainly not a big issue but just something that is frustrating when it comes out because I know I'm using the most recent browser.

Sometimes the latest is not always the greatest.  

Things happen. Export/Backup your Norton Password Manager data.

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