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Kudos0

Norton website verification failed

Good morning,

You are flagging us with a red x for one of our domains (plateautel . com).  I am attempting to verify our sites in order to re-scan, but it keeps failing.  I have added both the meta tag and the html verification file and it still fails.  Can you help me?  I need to get them verified so that we can re-scan these to remove the site warning.  It is affecting our bill pay site, causing customers to call in to us about the warning.  The domain we need to work on first is http:// www . plateautel . com, with sub-domains https:// billpay . plateautel . com and https:// appservices . plateautel  . com.  I have added the sites in question to our account here.  Can anyone help?

Thanks,
Keegan

Replies

Kudos0

Re: Norton website verification failed

Hello KeeganU

Since you have mentioned that you have included the Meta Tag, I will notify the Safe Web Team that you need to have the site verified and re-evaluated. Please stay tuned to this thread for a response back from the Safe Web Team late on Tues. night. EDT.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton website verification failed

One thing I would like to add. We are being flagged for "HTTP Htgrep CGI File Access" at Location:

http://appservices.plateautel.com/scripts/htgrep/file=index.html&hdr=/et...

I do not have CGI installed on our web server.  This site is behind an Incapsula firewall.  Could that be enabled on their side?

Kudos0

Re: Norton website verification failed

Hello KeeganU

Sorry, I don't know the answer to that question. That is something for the Safe Web Team to answer. I'm not a Symantec Employee. I think they should notice your question when they read this thread.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton website verification failed

Hi KeeganU
 
We are not able to locate the safeweb metatag in your home page 'http:// plateautel . com'. Kindly request you to upload it as instructed in http://safeweb.norton.com/help/site_owners so that we can manually verify your site.

We also checked for the html file and it is returning a 404 error.  

The sub domain 'appservices . plateautel  . com' returns a 404 error. We can see the meta tag only in 'http:// billpay . plateautel . com'.

Once verification is done, the website will be queued up for analysis. The granular ratings for sub domains will take a while to reflect in SafeWeb.

Cops

Kudos0

Re: Norton website verification failed

Let me start off by saying that one of my colleagues was able to make contact with Norton support using Facebook messenger.  Our sites are now showing green, but I'd still like to get them verified.   I see that you found the meta tag for billpay .plateautel . com.  I still show that it needs verification.  Is there something else you need for that?

As for our other sites, some of them we cannot put a meta tag in them.  For example, Appservices . plateautel . com is a windows service url, so it won't behave like a normal website.  Plateautel . com has some script that is loaded on the page load, which I believe is moving the meta tag we have in place making it unreachable for you.  Therefore, we put the alternate method of verification by the HTML files.  Can you use that method for our sites?  Or do you have to use the meta tags?  Below are the links to the html files I copied from your site.  Note, these links are direct copies from the verification site.

Appservices . plateautel . com

https:// appservices . plateautel . com/nortonsw_bc5e9200-29e4-0 . html

myPlateau . net

http:// myplateau . net/nortonsw_b34b4fe0-24ec-0 . html

plateautel . com

http://www . plateautel . com/nortonsw_1f8a1a80-26a5-0 . html

plateaufiber . com

https:// plateaufiber . com/nortonsw_92c49120-24ec-0 . html

plateau . tv

http:// www . plateau . tv/nortonsw_9f457310-24ec-0 . html

Kudos0

Re: Norton website verification failed

Do you by chance happen to be scanning from ip 198.56.203.181?  We are getting alerts from our firewall in regards to plateaufiber.com.  

Accepted Solution
Kudos0

Re: Norton website verification failed

Hello KeeganU

The html file method is fine for getting the sites verified. There is a choice of using either method.

I will notify the Safe Web Team that the sites are verified, but you still want them verified. The Safe Web Team doesn't start working until late night EDT. I will mention also for them to check the post after the one where you listed the html files.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton website verification failed

Under our account they still show "ownership not verified."  If you see them as being verified then we can move on.

Thanks

Kudos0

Re: Norton website verification failed

They show to be verified now.

Kudos0

Re: Norton website verification failed

Hello KeeganU

Good luck with your sites. Since your thread seems to be solved  now, could you please pick the post which solved your issues and mark that post as your solution?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton website verification failed

There really wasn't a clear cut answer. I'll pick your last post from yesterday.  Thanks again!

Kudos0

Re: Norton website verification failed

Hi KeeganU

We have manually verified ownership of all your websites. 

Cops

Kudos0

Re: Norton website verification failed

We have one website that doesn't show verified.  It's below.  Can you verify that one for us too?

https:// billpay . plateautel . com

Kudos0

Re: Norton website verification failed

Hello KeeganU

I will notify the Safe Web Team that you would like to have the billpay site verified.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton website verification failed

Hi KeeganU

We have manually verified ownership of your website 'billpay.plateautel.com'.

Cops

Kudos0

Re: Norton website verification failed

Thank you!

Kudos0

Re: Norton website verification failed

Hello KeeganU

You are very welcome !

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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