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Kudos0

Norton WiFi Privacy cuts off WiFi connection

When I have the VPN on it will stop my wifi connection and a few minutes later will connect again.I discovered this when I gave up and just turned the VPN off and discovered that it was indeed the problem.

What to do  to fix this?

Replies

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Hello

Welcome to t he Norton Community Forums

Perhaps this will have some information for you

https://us.norton.com/wifi-privacy?inid=hho_supp_banner-button_wifiprivacy-buy

Have a Nice Night.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Installed the Norton Wifi Privacy and now I have no internet access. I have tried all sort of configurations and nothing fixes the issue.  I shut it off completely and now I have access again. 

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Purchased Norton WiFi Privacy and the vpn function was working fine until yesterday when it began interrupting my internet connection, to solve the problem I tried turning off Norton WiFi Privacy and voila problem solved.  So, why am I paying for a product I cannot use?  Am I using a Beta version of this product?  Is this a Windows 10 compatibility issue?  Is there a hotfix or update available for this product? 

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

I am having the same issue, I purchased Norton Wifi Privacy, and installed it on three devices.  It worked fine on all three the first day.  The second day, the two laptops have no internet access have to shut off the wifi privacy and they work.  The Ipad works.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Have you just installed Norton Wifi Privacy, NWP?

Have you restarted your computer? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Instead of turning off NWP, try temporarily disabling the Norton Smart Firewall. Click on the Norton icon in the System Tray and click on Disable Smart Firewall.  Then test to see if you still see the issue. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Have you restarted your computer? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

A couple of users have been reporting a similar issue over the last few days. It may be some temporary server issues. Try contacting Norton Support to see if they have any information on this.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

First question is have you restarted your computers? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

A few people have been reporting this issue over the last few days. Contact Norton Support to see if they have any information on this. It may be some temporary server issues.     www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Thanks.I do believe that this the correct solution.I disabled Fast Start  temporarily  disabled the firewall started NWP and things seem back to normal.

I'll repost if the problem returns.Thank you.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

After disabling Fast Startup, did you restart the computer?  

You should test again with the Norton Firewall enabled. There is no reason it should interfere with NWP.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Yes to all of the above.Thanks.This seems to be the fix.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Ok, so disabling FastStart in Windows 10 solves the WiFi connectivity issue, but why to I have to disable this function to allow the Norton VPN to work properly, why does not Norton fix the problem?

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

The download speed when I am on the VPN is drastically reduced when I have it turned on

5 MBs when i am on the VPN

95 MBs when I am off. This is not acceptable

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Yup.Mine is doing the same thing.It is unacceptable.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

StephenC Buckley:

Ok, so disabling FastStart in Windows 10 solves the WiFi connectivity issue, but why to I have to disable this function to allow the Norton VPN to work properly, why does not Norton fix the problem?

If disabling Fast Startup fixes things, you may have had some pending Norton or Windows updates that did not get completed because you were not getting the full shutdown needed to update running system files. Any one of these could have affected the startup of your Norton Wifi Protection, NWP. It is not only Norton products that are affected by this Fast Startup feature. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

The download and upload speeds are basically cut in half when using the Norton WiFi VPN

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

The speed issue has been reported many times. Some were seeing even more speed reductions, as in Tomterrien's post above. I have found times where there is a great reduction in speed, and other times the reduction is in line with the overhead of the VPN encrypting and decrypting your data.

You can try contacting Norton Support to report the speed issue.  www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

OK, so Norton says issues resolved, do they even look at this crap?

Norton WIFI Privacy fubars internet access, but if you turn off other features in windows 10 then it may work, but why should I turn off anything? they need to fix it or give me my money back since I am paying for nothing.  The only way I could get my stuff to work was to turn off the NWP. Nothing else works.  So NORTON this is NOT resolved and I am not alone. Oh yes if yo can't tell I am not happy.  

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

I agree.Why should I have to turn anything off to make this VPN work right?I'm to the point of demanding my money back.Stops my wifi?Slows down internet speed?WTF?

And contacting Norton is pretty much useless.Four times in one week is three times too many to solve this problem.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Norton WIFI Privacy fubars internet access, but if you turn off other features in windows 10 then it may work, but why should I turn off anything?

You do not have to turn off the Fast Startup feature as long as you are aware of how it works. You can leave it enabled as long as you realize that Shutting Down  and then starting up again does not actually fully shut down your computer. When this happens, any pending updates for any software, not just Norton,  or Windows itself, will not be able to update any running system files. You can ensure the complete shutdown if you choose the Restart option. As long as you do this at least every day or two, you should not see the problems. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

I bought norton wifi privacy too and it I can't use the internet because it never connects to anything. If Norton doesn't figure out a solution before my next bill is due I'm dropping it and telling everyone I know not to waste their time or money on it too.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

dan2003

And have you tried the suggestions above. ie Restarting your computer? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Yes.

Kudos0

Re: Norton WiFi Privacy cuts off WiFi connection

Have you tried uninstalling NWP, restarting your computer, then reinstalling again?

Are you using a Windows admin account or a standard user account?

Things happen. Export/Backup your Norton Password Manager data.

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