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Kudos0

Norton WiFi Privacy Deficiencies

This Norton product causes download issues with e-newspaper apps by Technavia.  I often have to disabled Norton WiFi privacy to read my local e-newspaper which defeats the ostensible purposed of this program.  I still believe this is a beta version of this program and that current users are on the bleeding edge of this technology.

Replies

Kudos0

Re: Norton WiFi Privacy Deficiencies

I often have to disabled Norton WiFi privacy to read my local e-newspaper

Often or always? Is it just the one site you see this on?

If it is intermittent on only one site, it may be more likely that there is some issue with the newspaper's web site. Their content, by its nature changes rapidly. Maybe they are having some formatting issues.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Since I read two newspapers that both use the Technavia app, and both newspaper editions have the same download problem, and the download issues are not ​intermittent  but frequent, it is reasonable to conclude that  the problem is with the Norton WiFi Privacy program not the e-newspaper app. 

Kudos0

Re: Norton WiFi Privacy Deficiencies

And, of course, the proof in the pudding is that when I disable Norton WiFi Privacy the download problems with these e-newspaper apps disappears.  

Kudos0

Re: Norton WiFi Privacy Deficiencies

and the download issues are not ​intermittent  but frequent,

Is is frequent or always? 

The added information always helps clear things up. What device are you seeing this on? What OS and version?

Check with the Technavia developers to see if their app plays nice with VPNs.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

I cannot read many websites because Norton WiFi Privacy is not working.  I get a page saying I cannot go to the page I clicked on because it's in the U.S. and I'm not.  Why is it not working when Norton told me it would work just like a VPN. But it's not.  I can't get anyone at Norton to tell me why either from chat or phone.  I am very upset with Norton.  They have helped me before, but they won't with WiFi Privacy.  Why???

Kudos0

Re: Norton WiFi Privacy Deficiencies

I would say the problem with the Technavia e-newspaper app has become always over the last two weeks,  I am using Norton WiFi Privacy on my HP 2000 Notebook PC running Windows 10,  Not planning on contacting Technavia as I am only a subscriber to the local newspapers not a licensed user of the e-newspaper app.  

Kudos0

Re: Norton WiFi Privacy Deficiencies

My Windows 10 is Version 1709, OS Build 16299.192

Kudos0

Re: Norton WiFi Privacy Deficiencies

I would say the problem with the Technavia e-newspaper app has become always over the last two weeks,

And was that app working properly before that?

Did you receive the Windows Fall Creator's update recently? If so, that could have caused issues with the app. Those major Windows updates do not always go smoothly for all apps. Have you tried reinstalling the app? 

Not planning on contacting Technavia as I am only a subscriber to the local newspapers not a licensed user of the e-newspaper app. 

Is the app supplied by the local newspapers you are subscribed to? If so, there is no reason to not contact Technavia. Even if you are not a Technavia subscriber, there is nothing that says you cannot ask them a question about their app. Just tell them you are thinking of using the app and want to know if there is any problem using a VPN.

As I noted earlier, some apps and web sites do not play well with VPN;s. In my case, I have to disable NWP if I want to access my Gmail accounts. Gmail's security features think that someone in another part of the world is trying to access my email and they block access.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Some sites can detect that you are using a VPN and will block access if you are not in the geographic region of the web site.

Have you tried contacting Norton Support to see if they can offer help?   www.norton.com/contactcs

Not getting 503 issues, getting can't open U.S. sights issue.

Then why did you post this in a previous post.

 I get the 503 page, or It Can't Load page, and sometimes it gives me something that says googleads..something.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

It seems to be permanent on my phone.  I cannot access System Updates.  I get a message about a network or server error.  I also cannot access my emails.  When I turn off WiFi privacy, the problems go away.   My renewal comes up in a couple of weeks and I do not plan to renew at this point.

Kudos0

Re: Norton WiFi Privacy Deficiencies

What do you see when you try your emails?

Who is your email provider? See my note above about my experience with Gmail. If you are seeing the same thing, it is not Norton, but that fact that your email provider may not play well with VPNs.

The same may be true for your system updates. They may be blocked if you use a VPN. You can contact your device manufacturer to see if this is the case.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

It said something about unable to authenticate.  So I deleted all my info and tried to reenter it, but that did not work.  It would not let me recreate my account.  Interesting, after I turned off the WiFi privacy, I was able to enter info for my account.  Now it appears to be working, but I was not able to create an account with the WiFi privacy on.  Also, when I turned off the WiFi, I was able to do my system updates.  My email provider is Charter/Spectrum and they are going through changes with the system.  I also tried to do the Gmail, but that failed the same way as the Charter account

Kudos0

Re: Norton WiFi Privacy Deficiencies

Like I suggested, it may be that those two examples you brought here may not play well with VPNs. I would check with their support departments to see if this is the case.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

If Norton WiFi is supposed to be a VPN, then it should open sites in the U.S. and allow those not in the U.S. to be able to open the sites.  Peter, you said that WiFi is not a VPN.  If that is true, why am I paying for it when it's supposed to be a VPN.  Other VPNs I have had, allowed me to open everything.  

Kudos0

Re: Norton WiFi Privacy Deficiencies

 Peter, you said that WiFi is not a VPN

Where did I say that?

then it should open sites in the U.S. and allow those not in the U.S. to be able to open the sites.

But only if the sites allow the use of VPNs. If a site blocks VPNs it is not the fault of the VPN provider.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Spent four hours on phone today with help.norton.com and after talking with three nice people, they figured out that they don't know why some sites will not open with Norton WiFi Privacy.  They don't know!!  I don't know!!!  It's a pain in the butt.  Today Walmart would not open.  Very odd that what I paid for does not work.  But, they should pay me for the four hours of stress I had today.

Kudos0

Re: Norton WiFi Privacy Deficiencies

iammaxtwo

If the product does not do what you hoped, you can request a refund from Norton Support as long as you have made the purchase in the last 60 days.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

WiFi Privacy does not work as it should.  I cannot get into sites I want.  Today, I have received "No You Can't" as this one which should get me to the site:  

This site can’t be reached

r20.rs6.net’s server IP address could not be found.

I keep being told a site cannot be reached.  I've talked with a Norton Tech 3x and still, they don't know what to do or what it is.  How can I keep using Norton WiFi  Privacy as a VPN, when it is not a VPN.  What is it???

ERR_NAME_NOT_RESOLVED

Kudos0

Re: Norton WiFi Privacy Deficiencies

I sure would like someone to resolve my problem.

Kudos0

Re: Norton WiFi Privacy Deficiencies

Too late.  I have it since October 2017.  It stopped workilng properly and Norton doesn't know how to fix it.

Kudos0

Re: Norton WiFi Privacy Deficiencies

I realize it may not be desirable, but you can get to those sites by turning off the WiFi privacy.

Kudos0

Re: Norton WiFi Privacy Deficiencies

You suggest I turn off the WiFi Privacy to get websites in the U.S. which won't happen.  Why am I paying Norton for this service, a VPN, if I can't get online to sites in the U.S.?  It's useless.  Norton techs don't know how or why and don't know how to fix it.  Money down the drain.

Kudos0

Re: Norton WiFi Privacy Deficiencies

For testing purposes, why not try removing NWP, then install another VPN product trial and test the same web sites you are having difficulty with. This could help identify if it is the sites that are blocking VPNs.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

I had different VPNs.  All opened sites in the U.S.  Decided since I had Norton Internet Security, I would go with it's WiFi Privacy which was working up until these past months.  I paid for a year of it, so would like a year's service.  Slomething is wrong with Norton and they won't fix the problem.

Kudos0

Re: Norton WiFi Privacy Deficiencies

I had different VPNs.

But have you tried accessing your US sites with another VPN again since you are seeing this issue with Norton? 

Can you give a couple of examples of US web sites you cannot access so I can try to test?

The examples you give in the other thread, seem to be ad or mass email services. What are you trying to accomplish?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Just showing what I get instead of opening the sites.  For instance: Snopes, PBS, and others.

Kudos0

Re: Norton WiFi Privacy Deficiencies

I just accessed Snopes and PBS from Canada using NWP set for a Dallas Texas virtual location.

Did you remove all instances of the previous VPNs?

Do you have any non default DNS settings on your system? 

Whatever is going on seems to be something specific to your system. Maybe some utility or browser extension is blocking you. Try disabling all browser extensions and testing again. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Its true. Read me : Recently I subscribed for the WiFi VPN, but I'm confronting many problems in the connection. Apparently the connection is done through a server located in GHANA. I try to connect with a server located in the USA, but the connection speed is very low. I need you to help me with this problem. I authorize that any technician, enter my computer and review what is the problem I'm facing. I am not a user experienced in programming intrinsic on Windows and much less, as NORTON configures VPN connections. According to my explanation, I need you to help me with this problem.

Kudos0

Re: Norton WiFi Privacy Deficiencies

And, this " support" , nobody there. No phone, no chat, nothing !. Incredible !!!....This VPN working too bad !.

Kudos0

Re: Norton WiFi Privacy Deficiencies

Miguel Valdes

All VPNs are going to have some slow down of your internet speed as all your data is encrypted and decrypted over the VPN. What speed are you paying for, and what speed are you actually seeing? Some users have been seeing drastic speed drops that we have not be able to find a solution for.  My speed is usually the full speed I pay for, but occasionally it does get very slow.

What part of the world are you actually located in?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Miguel and I seem to have the same problem.  It's not just me!!!   I cannot open many sites with Norton's WiFi.  It happens all the time.  It was suggested that I delete Norton and buy another VPN to see what happens.  Yes, I will, if Norton pays for it.  However, I have had other VPN services and never ever had this problem.  Everything outside my country (Not USA) opened.  Not so with Norton.  Thanks for coming here Miguel

Kudos0

Re: Norton WiFi Privacy Deficiencies

I suggested 

For testing purposes, why not try removing NWP, then install another VPN product trial and test the same web sites you are having difficulty with.

I mentioned nothing about paying for a different service. A trial, or free version if they have one, would allow you to test to see if you can access the sites you are having difficulty with.

And Miguel did not mention anything about not being able to access sites in the US. He only mentions he is connected through a US server, and his connection is slow.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

What part of my messages stating that I had other VPNs with no problems and could open all sites, but cannot with Norton Wifi don;t you understand?  I wish you would understand that Norton WiFi  does not open many sites for some unknown reason, obviously, because Norton doesn't know why, you don't and I don't nor anyone else it seems.

Kudos0

Re: Norton WiFi Privacy Deficiencies

And if you had read my replies, I acknowledged you are currently having difficulty accessing some US sites that you did not have with the other VPNs. But from your posts, the other VPNs were in use before you installed Norton.

 I have it since October 2017.  It stopped workilng properly and Norton doesn't know how to fix it.

Did you ever get the US sites to open with Norton? From this quote, it looks like it was working, then 'recently' stopped working. That is why I am suggesting trying a trial of another VPN to see if the web sites have changed or if it is a Norton problem. As I noted, I tried the sites you mentioned, and I have no trouble accessing them from Canada using a US virtual server.  It could possibly be a geographical issue. If the US govt does not like where you live, they may be causing issues for you.

If you are not able to help with the diagnosis, there is not much we can do to help. 

Remember we are just users like you who volunteer our time to try to help others from our experience.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy Deficiencies

Something I have noticed and I am not sure if it is pertinent or not.  When I have an issue accessing my emails, it is when I have the VPN turned on and I am using it with my own router, which is password protected (I believe the router is secure).  If I turn the VPN off, I can access my emails.  When I am out and about and access a public router I have my VPN turned on.  I have no issue accessing my emails at that point.  So, I wonder if there may be an issue with the VPN using it with a "secure router".  This may or may not shed any light on the subject for testers.

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