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Kudos0

Norton WiFi Privacy just won't work

I purchased the WiFi Privacy with Norton Security, the Security works, but I have not been able to get the WiFi Privacy to work these past 3 weeks, Norton Support have not been able to help at all. The 1st weekend they said the Server was broken, the 2nd weekend they said the server was fixed, the remoted to my devices and could not get it working & told me basically that someone will contact me, they did but not at a convenient time, as I was working and not able to respond but they didn't leave any messages or suggestions.The WiFi Privacy just won't let me login to run the program and on the mobile the app just hangs, anyone else had this issue? What's the fix?

Replies

Kudos0

Re: Norton WiFi Privacy just won't work

Have you tried uninstalling the app, and reinstalling it?

Kudos0

Re: Norton WiFi Privacy just won't work

You are having difficulty with both a PC version and mobile versions? 

What operating system are you using on the PC, and what mobile devices and OS versions are you using?

I have NWP on my 2 Win 10 computers and 2 Android 4.4.2 phones, and have not seen any difficulties with the apps.

What part of the world are you in? There is one other user that has had a similar experience to yours.

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Kudos0

Re: Norton WiFi Privacy just won't work

Thanks, yes I tried uninstalling & re-installing a few times on all the devices. Norton support tired also and it didn't work.

Kudos0

Re: Norton WiFi Privacy just won't work

I have 2 PCs, an iPad and an Android phone. I'm in Australia.

I was on chat yesterday with Norton Technical support & they said they had upgraded the server and since then the software has not been stable. And they are aware of the issues. So I have to hang tight until their engineers fix the issue. ;(

Kudos0

Re: Norton WiFi Privacy just won't work

Hi - have they solved your problem yet? I have the same problem. Bought and downloaded it yesterday.

Kudos0

Re: Norton WiFi Privacy just won't work

sonofben1

Are you seeing issues with a PC or mobile device? Have you restarted the device since installing Norton Wifi Privacy?

If on a PC, are you using a Windows admin user account?

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Kudos0

Re: Norton WiFi Privacy just won't work

I'm using a windows pc. I've tried reinstalling, rebooting, yada yada. the original poster says Norton has an issue with the server, rendering the software unstable.

Kudos0

Re: Norton WiFi Privacy just won't work

Maybe you can try contacting support to see if they can offer any update.   www.norton.com/contactcs

Things happen. Export/Backup your Identity Safe data.