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Kudos0

Norton WiFi Privacy just won't work

I purchased the WiFi Privacy with Norton Security, the Security works, but I have not been able to get the WiFi Privacy to work these past 3 weeks, Norton Support have not been able to help at all. The 1st weekend they said the Server was broken, the 2nd weekend they said the server was fixed, the remoted to my devices and could not get it working & told me basically that someone will contact me, they did but not at a convenient time, as I was working and not able to respond but they didn't leave any messages or suggestions.The WiFi Privacy just won't let me login to run the program and on the mobile the app just hangs, anyone else had this issue? What's the fix?

Replies

Kudos0

Re: Norton WiFi Privacy just won't work

Have you tried uninstalling the app, and reinstalling it?

Kudos0

Re: Norton WiFi Privacy just won't work

You are having difficulty with both a PC version and mobile versions? 

What operating system are you using on the PC, and what mobile devices and OS versions are you using?

I have NWP on my 2 Win 10 computers and 2 Android 4.4.2 phones, and have not seen any difficulties with the apps.

What part of the world are you in? There is one other user that has had a similar experience to yours.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

Thanks, yes I tried uninstalling & re-installing a few times on all the devices. Norton support tired also and it didn't work.

Kudos0

Re: Norton WiFi Privacy just won't work

I have 2 PCs, an iPad and an Android phone. I'm in Australia.

I was on chat yesterday with Norton Technical support & they said they had upgraded the server and since then the software has not been stable. And they are aware of the issues. So I have to hang tight until their engineers fix the issue. ;(

Kudos0

Re: Norton WiFi Privacy just won't work

Hi - have they solved your problem yet? I have the same problem. Bought and downloaded it yesterday.

Kudos0

Re: Norton WiFi Privacy just won't work

sonofben1

Are you seeing issues with a PC or mobile device? Have you restarted the device since installing Norton Wifi Privacy?

If on a PC, are you using a Windows admin user account?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

I'm using a windows pc. I've tried reinstalling, rebooting, yada yada. the original poster says Norton has an issue with the server, rendering the software unstable.

Kudos0

Re: Norton WiFi Privacy just won't work

Maybe you can try contacting support to see if they can offer any update.   www.norton.com/contactcs

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

Thanks peterweb. I followed your tip. The support fellow jumped through all kinds of hoops in an attempt to get it working. A few hours later he had to pass the problem up the line. I'm not sure where that leaves me...

Kudos0

Re: Norton WiFi Privacy just won't work

See if this thread helps. There appears to be an issue with some graphics adapters. A Norton employee has posted to that thread.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

I think the folks at Norton solved my first issues, which did include having to update the graphics adapter. Now, when I try to start it, Norton wifi privacy begins to load, it complains about a server error (-5012), and then quits. I did a quick scan of the thread but didn't see anything...

ps - thank you for taking the time to help us out with this. if it ever gets resolved for me I'll be sure to post it here :)  

Kudos0

Re: Norton WiFi Privacy just won't work

Let's see if @jon_p_11 can look into your issues.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

Hi, nope no fix, no contact from Norton at all.

I have tried again to contact them and same old same old....very disappointing

Kudos0

Re: Norton WiFi Privacy just won't work

It's been a week plus since the CS person told me that the issue was being bumped up to a more senior level of customer service. I kept my end of the bargain by paying for it and by spending a few hours with their cs person while they gamely tried to solve the issue; Norton is not keeping up its end. Not even an offer to refund -under the circumstances, would it not be fair to refund us all until they figure things out?

Kudos0

Re: Norton WiFi Privacy just won't work

there's an explanation of the error 5012 here:

http://www.wiki-errors.com/err.php?wiki=5012

note that the software they recommend newbies to download in order to fix this error identifies but doesn't try to fix the error until you register. I didn't bother. My experience with this type of thing has been waste a few hours and still end up nowhere.

the article also advises more experienced users to restore their system to an earlier time. I'm going to try that, just in case.

Kudos0

Re: Norton WiFi Privacy just won't work

Not even an offer to refund -under the circumstances, would it not be fair to refund us all until they figure things out?

They are not likely to offer you a refund. But you can go ahead and request a refund from Norton Support, and then keep an eye on this thread to see if there is a solution.   www.norton.com/contactcs

Being a new product, they are still having a number of teething problems. I have brought all I have seen to their attention and they are supposed to be looking at them.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

thanks again for all you are doing. Your right. I can't really expect a refund. And they'll need time to work on the issue - which might be very complex? Still, it'd be nice if they provided an email update to each of us, saying they are continuing to work on the issue, even if they haven't made any progress.

All the best!

Kudos0

Re: Norton WiFi Privacy just won't work

 I can't really expect a refund.

Not what I said. You can get a refund if you request it within 60 days of purchase. I just said that Norton is unlikely to volunteer the refund without you asking.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton WiFi Privacy just won't work

Still no fix for me, I contacted customer service yesterday, it's now 8 weeks since I bought the product & it has never worked for me, and I have contacted them almost every weekend (spending hours each time, trying something new) and nothing has been done. So I give up, I asked for a refund & they have given it to me...I'm out.

Good luck if you continue with trying to get a fix.

Kudos0

Re: Norton WiFi Privacy just won't work

thanks, I'll ask for the refund too, and wait for the folks at Norton to cook up a solution. :)