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Kudos0

Norton Wifi Privacy Login Information Retention

Is Norton Wifi Privacy supposed to retain login information on a PC (laptop)? My install does not. And there appears to be place to configure the software to do so. As I recall, the last time I had it installed, it would automatically start at bootup as configured and connect. Did this change?

Thank you,

Steve

Replies

Kudos0

Re: Norton Wifi Privacy Login Information Retention

Are you asking about the NWP saving your login information, or about the app just starting with a system restart?

If you are having trouble with it not saving the login information and asking you to log in to your Norton Account each time, there is no setting for that. Something may have gotten muddled when NWP last got updated. I would suggest uninstalling NWP, restart your computer, and then reinstall NWP. 

If it is not starting, or connecting automatically with a system start...Once you get it running, click on the gear icon to access the settings. Then check to enable the Launch at Startup, and Auto Connect settings.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Wifi Privacy Login Information Retention

Thanks for the quick response. My question was more about the login retention. It doesn't have that data at bootup nor does it have it when I close the app and start it again.

So, now knowing that it should hold that information, I will just try some various things to get it installed properly. I did just uninstall and re-install it and the same thing occurs. Logging in and connecting, then closing the app, and then starting it again, causes me to enter my login data again.

Thanks for the answer, I will figure it out now. Somehow. :)

Kudos0

Re: Norton Wifi Privacy Login Information Retention

I will post my solution here when I figure it out.

Accepted Solution
Kudos0

Re: Norton Wifi Privacy Login Information Retention

To confirm. When you uninstalled and reinstalled, did you restart your computer between uninstall and reinstall?

If you are using Win 10, try turning off the Fast Startup feature. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Wifi Privacy Login Information Retention

Thank you peterweb. I haven't really pursued this yet because of more pressing matters. But I did double-checked and found the Fast Startup feature is turned off. Thank you for the idea though. I had seen issues with this before and did turn it off.

Regarding the restart between uninstall and reinstall, no, I haven't tried that yet. I had planned to. I'll try it shortly and see what it does. Thanks again!

Kudos0

Re: Norton Wifi Privacy Login Information Retention

I had to reboot before I uninstalled it again and it appears to be working now. I'm sure you're right. Something must have gotten muddled.

Thanks for your help.

Kudos0

Re: Norton Wifi Privacy Login Information Retention

Good news. Let us know if it goes astray again.

Things happen. Export/Backup your Norton Password Manager data.

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