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Kudos0

Norton WiFi Privacy is not working - Cannot read many websites

I cannot read many websites because Norton WiFi Privacy is not working.  I get a page saying I cannot go to the page I clicked on because it's in the U.S. and I'm not.  Why is it not working when Norton told me it would work just like a VPN. But it's not.  I can't get anyone at Norton to tell me why either from chat or phone.  I am very upset with Norton.  They have helped me before, but they won't with WiFi Privacy.  Why???

Replies

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

  I get a page saying I cannot go to the page I clicked on because it's in the U.S. and I'm not.

Just go to the NWP settings page and choose United States as your virtual location.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

It's set to U.S., but still can't open sites from U.S.   No one seems to know how to fix this problem at Norton.  I phoned, left messages and still it's not opening US sites.  

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

I wish Norton would tell me why it's happening.  

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

ammaxtwo

What part of the world are you in? Maybe it is some local issue.

What web sites are you having difficulty with? Some sites are able to detect a VPN and will block them.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

I'm south of the US border and have used other VPNs.  I have had Norton's WiFi Privacy for many months, but for over a month now, there are some sites it just won't let me open.  I get the 503 page, or It Can't Load page, and sometimes it gives me something that says googleads..something.  I'm so tired of it not working.  For instance, the Snopes page always opened, now it won't.  Also, some airlines in US won't open.  Where is Norton when you need them?

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

iammaxtwo

If you are seeing the same 503 errors as in this thread, please post there instead. https://community.norton.com/en/forums/norton-wifi-security-503-service-...

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

Not getting 503 issues, getting can't open U.S. sights issue.

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

Now, it won't open and I see this message:    

This site can’t be reached

redirect.api.boomtrain.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

Why won't Snopes open?  It's in the U.S and I'm not

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

Norton WiFi just won't allow many sites to open.  This is not allowing me to open airline sites.  How is this happening?

This site can’t be reached

www.googleadservices.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

Will no one from Norton help me or do something?  why am I paying them?  It's an awful service.

Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

If I can open the sites on my non Norton WiFi cell phone, why won't they open on my Norton paid for WiFi laptop? Norton is not helping me.
Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

If you are not using NWP on the phone, that could explain it.

Some sites can detect that you are using a VPN and will block access if you are not in the geographic region of the web site. Maybe contact the sites you are having trouble with, and asking if they block VPNs.

Have you tried contacting Norton Support to see if they can offer help?   www.norton.com/contactcs


Not getting 503 issues, getting can't open U.S. sights issue.

Then why did you post this in a previous post.

 I get the 503 page, or It Can't Load page, and sometimes it gives me something that says googleads..something.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy is not working - Cannot read many websites

@iammaxtwo, could you provide the IP of the server that you are connected to the next time this happens?

this very much sounds like an issue where DNS requests are failing when you are connected to the VPN.

other relevant data points for us to help diagnose the issue would be:

a) OS/Platform

b) if you run the command `nslookup www.google.com` from a command prompt or PowerShell session, what output is returned

c) if you enter `http://172.217.1.4` into the browser tab, if that returns the google home page.

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