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Kudos0

Norton WiFi Privacy tracert to *.opendns.com failed

Hi team. due to some compliance my machine that using Norton WiFi Privacy will need to be able to tracert to opendns url below.

Can you help to check why it failed? it is fine without Norton WiFi Privacy ON. I pasting the result below for reference.

Results for: tracert api.opendns.com.
stdout:
Tracing route to api.opendns.com [67.215.92.210]
over a maximum of 30 hops:
  1     *        3 ms     *     10.8.0.1 
  2     8 ms     5 ms    12 ms  49.213.19.1 
  3     *        *        8 ms  103.14.246.134 
  4     3 ms     4 ms     3 ms  edge-1.v3.sg1.sg.gs [203.175.175.33] 
  5     6 ms     3 ms     4 ms  edge-1.sg2.sg.gs [203.175.175.101] 
  6     8 ms     4 ms     4 ms  ix-xe-0-1-0-3-0.tcore1.SVW-Singapore.as6453.net [180.87.67.81] 
  7    13 ms     6 ms     7 ms  if-ae-11-2.thar1.SVQ-Singapore.as6453.net [180.87.98.37] 
  8     6 ms     6 ms     *     ae-6.r00.sngpsi05.sg.bb.gin.ntt.net [129.250.8.241] 
  9     4 ms     *        6 ms  ae-10.r20.sngpsi05.sg.bb.gin.ntt.net [129.250.7.18] 
 10     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

Results for: tracert bpb.opendns.com.
stdout:
Tracing route to bpb.proxy.umbrella.opendns.com [67.215.82.158]
over a maximum of 30 hops:
  1     *        4 ms     *     10.8.0.1 
  2     4 ms    16 ms    11 ms  49.213.19.1 
  3     9 ms     8 ms     *     103.14.246.134 
  4     8 ms     3 ms     3 ms  edge-1.v3.sg1.sg.gs [203.175.175.33] 
  5     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

Results for: tracert block.opendns.com.
stdout:
Tracing route to block.proxy.umbrella.opendns.com [67.215.82.157]
over a maximum of 30 hops:
  1     5 ms     *        4 ms  10.8.0.1 
  2     5 ms     5 ms     5 ms  49.213.19.1 
  3     *        *        *     Request timed out.
  4     5 ms     3 ms     5 ms  edge-1.v3.sg1.sg.gs [203.175.175.33] 
  5     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

Results for: tracert hit-adult.opendns.com.
stdout:
Tracing route to hit-adult.opendns.com [146.112.61.106]
over a maximum of 30 hops:
  1     *        4 ms     *     10.8.0.1 
  2     5 ms     4 ms     6 ms  49.213.19.1 
  3     *       19 ms    17 ms  103.14.246.134 
  4     6 ms     4 ms     4 ms  edge-1.v3.sg1.sg.gs [203.175.175.33] 
  5     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
 

Replies

Kudos1 Stats

Re: Norton WiFi Privacy tracert to *.opendns.com failed

Without being a tech expert on this, I am going to suggest that when using a VPN your personal DNS settings are bypassed.I see this when testing the Norton ConnectSafe DNS service. If I have the Norton Wifi Privacy, NWP, active the DNS settings for my system reflect those of the VPN service.

I do not know if this would affect trying to do a tracert to a DNS service. Have you asked this question to OpenDNS?

Have you tried another VPN service to see if you see the same thing?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

yup.. i have another vpn that is working with the traceroute to opendns address above. 

Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

And have you asked at OpenDNS if they have any issues with other VPNs?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

i have another vpn client and it working well. 

Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

I'll see if I can get someone with more knowledge of VPNs to help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

Hi @jeremy_cec,

I've passed it on to the Norton WiFi Privacy team for investigation and i'll update this thread when I hear more.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton WiFi Privacy tracert to *.opendns.com failed

thanks so much for your help. much appreciate

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