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Kudos0

Norton will not load

Twice In the last 2 weeks when I have gone to open my Norton Secrity to update it in the morning and it will not open I then found Windows virus has taken over my computer during the night WHY cant find any reason for it so I did a uninstall/reinstall and after done a full scan of my computer it came back nothing found and its back working fine, this is not the first time sometime ago I got Norton themselfs twice to look in to it they done virus sweeps nothing was found, I find it bit annoying having to crash Pc as it will not responed 

Replies

Kudos0

Re: Norton will not load

Hello caretaker.2010 What OS are you running and do you have any other antivirus software installed on the system? Also if you are using Windows 10 do you have your computer set to hibernate and/or have fast startup enabled? If you have those set disable them per the provided link, restart your computer when done. Lets see if that helps.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Accepted Solution
Kudos1 Stats

Re: Norton will not load

Hello again, first lets ensure you are using an admin account on your computer. If that is not the case you can change the account type to Administrator and reboot for those changes to take place system ide. Next, please use the remove and reinstall tool for your Norton product. Perform a REMOVE only using the advanced setting and reboot your system. Next, check your system for available Windows Updates through Windows settings and apply them all. After the update reboot, give your system some time for Defender to initiate and check itself for the updated signatures. Reboot a second time. Next log into your Norton account and download your Norton product directly from there. Once installed run live updates until there are none available and reboot yet again. Recheck the original issue where your product wouldn't open. Let us know how things work out.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Norton will not load

thanks for your help SoulAsylum put things right I also found 2 drivers needed to be updated after I did a  diagnostic scan with Norton which I tried to do the day things went wrong 

Kudos0

Re: Norton will not load

You are most welcome. Glad we could assist and please don't hesitate to repost if other issues arise. The lights are always on here on the forums. Have a great weekend.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android

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