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Kudos0

Norton won't open

I am running Windows 8.1 at the moment.  I purchased and downloaded Norton 360 on 7-31, it failed.  I didn't realize it wouldn't remove an older version, so I ran Norton Removal tool.  Seemed to work and I was able to download new version.  However, Norton will not open when I double-click the icon.  I see others are having a great deal of trouble with Windows 10, I haven't upgraded to it yet.  What do I do?

Replies

Kudos1 Stats

Re: Norton won't open

Hi, Diane. Have you rebooted ? Windows 8 needs to be completely shut down for Norton to properly update.

Also Fast Start needs to be disabled as it can also cause issues.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...

If Norton won't respond, it might be worth trying the Norton Remove and Reinstall Tool which will clean up your copy.

http://www.norton.com/nrnr  If used, please read the Before you begin note and run Live Update after until no more are found.

Then completely shut down, and restart.

Windows 10 Home X 64
Kudos0

Re: Norton won't open

Thank you for your response and assistance.  I did use the remove and reinstall tool and this time it worked.  :)  I'm not sure why I had issues with it previously. 

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