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Norton won't open

I am running Windows 8.1 at the moment.  I purchased and downloaded Norton 360 on 7-31, it failed.  I didn't realize it wouldn't remove an older version, so I ran Norton Removal tool.  Seemed to work and I was able to download new version.  However, Norton will not open when I double-click the icon.  I see others are having a great deal of trouble with Windows 10, I haven't upgraded to it yet.  What do I do?


Kudos1 Stats

Re: Norton won't open

Hi, Diane. Have you rebooted ? Windows 8 needs to be completely shut down for Norton to properly update.

Also Fast Start needs to be disabled as it can also cause issues.



If Norton won't respond, it might be worth trying the Norton Remove and Reinstall Tool which will clean up your copy.

http://www.norton.com/nrnr  If used, please read the Before you begin note and run Live Update after until no more are found.

Then completely shut down, and restart.

Windows 10 Home X 64

Re: Norton won't open

Thank you for your response and assistance.  I did use the remove and reinstall tool and this time it worked.  :)  I'm not sure why I had issues with it previously. 

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