• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

I downloaded NortonNSBUDownloader.exe and I checked this file on virustotal.com 

He found a virus Trojan.Win32.Agentmpact!O on this install NortonNSBUDownloader.exe

--->

File name:NortonNSBUDownloader.exe

Detection ratio:1 / 61

Analysis date:2017-06-04 08:55:53 UTC ( 25 minutes ago )

<---

Someone knows something?

Thanks

File Attachment: 

Replies

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Where did you download this file?

Just download the installer file from Norton here   www.norton.com/latestnsbu

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Hello Peterweb,

I have download this file NortonNSBUDownloader.exe on my Norton account page!

I have Norton Security Premium what is this file on our link? www.norton.com/latestnsbu

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

The file in my link is the file that the Downloader you got from the web site would be downloading. It is just a more direct route to the same file.

As to why there is one detection on VirusTotal, there are 59 scans with no detection. This would suggest that it is a false positive by that product.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Now from my Norton account I downloaded again the file NortonNSBUDownloader.exe and I checked again on virustotal.com

And now it's okay. 

But 5 hours ago I contacted norton support and maybe they solved the Problem.

Thank you for your support Peterweb!!

File Attachment: 
Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Hello Lexi90

If you look at the link that you typed in this thread to start the thread, your NSBU did not have all caps in it. Don't know if you made a typo or if that was how it was typed. If that is how it was typed, that could have accounted for the difference between Peter's link and the one that you typed. You got the correct format of the NSBU by using peterweb's link.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

hello floplot, please go to https://us.norton.com/downloads

and download the Norton installer.. save this on your computer after go to virustotal.com and scan this.. 

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

File name: NSDeluxeDownloader.exe
Detection ratio: 1 / 61
Analysis date: 2017-06-05


File name: NSPremiumDownloader.exe
Detection ratio: 1 / 61
Analysis date: 2017-06-05

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Is this a problem with the site virustotal.com or the Norton installer files?

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

[...] At VirusTotal we are tired of repeating that the service was not designed as a tool to perform antivirus comparative analyses, but as a tool that checks suspicious samples with several antivirus solutions and helps antivirus labs by forwarding them the malware they fail to detect. Those who use VirusTotal to perform antivirus comparative analyses should know that they are making many implicit errors in their methodology, the most obvious being:

  • VirusTotal's antivirus engines are commandline versions, so depending on the product, they will not behave exactly the same as the desktop versions: for instance, desktop solutions may use techniques based on behavioural analysis and count with personal firewalls that may decrease entry points and mitigate propagation, etc.
  • In VirusTotal desktop-oriented solutions coexist with perimeter-oriented solutions; heuristics in this latter group may be more aggressive and paranoid, since the impact of false positives is less visible in the perimeter. It is simply not fair to compare both groups.
  • Some of the solutions included in VirusTotal are parametrized (in coherence with the developer company's desire) with a different heuristic/agressiveness level than the official end-user default configuration.

These are just three examples illustrating why using VirusTotal for antivirus testing is a bad idea. [...]

[...] VirusTotal simply acts as an information aggregator and cannot and will not be held responsible for these false positives. VirusTotal will not whitelist any files or URLs and will not remove any detections resulting from the normal operation of the products it makes use of. False positives should be dealt with the developer/company that offers the product generating the erroneous detection. Links to the sites of the developers/companies of all products/tools used used in VirusTotal can be found in the credits and collaboration acknowledgements section. [...]

https://www.virustotal.com/en/about/

[...] VirusTotal makes use of the symbol to indicate that the given file was not detected in any way by the antivirus under consideration. We do not use the word "clean" or "innocuous" because antivirus solutions do not tell you whether a file is goodware, they just flag maliciousness. [...]
VirusTotal antivirus solutions sometimes are not exactly the same as the public commercial versions. Very often, antivirus companies parametrize their engines specifically for VirusTotal (stronger heuristics, cloud interaction, inclusion of beta signatures, etc.). Therefore, sometimes the antivirus solution in VirusTotal will not behave exactly the same as the equivalent public commercial version of the given product. [...]

https://www.virustotal.com/en/faq/

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Hi, Thanks.

I use virustotal.com for a couple of years.
Since I used virustotal.com I had no problems installing programs with Virus or malware.

Before I had many problems with Virus or malware.

Kudos0

Re: NortonNSBUDownloader.exe - Trojan.Win32.Agentmpact!O ?

Lexi90: Hi, Thanks. I use virustotal.com for a couple of years.

Since I used virustotal.com I had no problems installing programs with Virus or malware.

Yep, since you asked

Is this a problem with the site virustotal.com or the Norton installer files?

I tried to offer my opinion re "a problem"  ==> neither.  

This thread is closed from further comment. Please visit the forum to start a new thread.