• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Not able to connect Norton Core to cloud

I am trying to setup my Norton Core. I am facing issues while setting it up. 

Tried several times to set it up. I always get the error Unable to connect to cloud.

Please help on this error. 

Replies

Kudos1 Stats

Re: Not able to connect Norton Core to cloud

Hi,

Could you check if there is an active internet connection in the port? Also, can you explain the steps you took? Thanks. 

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Not able to connect Norton Core to cloud

hi Gayathri,

Yes there is active internet connection on the port. My old NTGR Orbi is still working from that port only.

Also the steps which we had to follow are followed using the Norton APP. Is there a way to activate this product without connecting to cloud. I have tried more than 20 times and always I end up is "not able to connect to cloud". It would be really helpful if I can have a quick WAR for this.

Regards,

Mani

Kudos0

Re: Not able to connect Norton Core to cloud

mani12208 Could you please tell us how you have your setup configured? You modem/router connected to the Core vice the other way around. Just trying to understand the connectivity issue you are having.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 build 16299.16 / NSBU 22.11.0.41 Traditional