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Kudos0

not able to install norton security premium

I installed Norton security premium over Norton 360 and an error message came. I had a chat with customer support but they also couldn't help me. Norton removal tool, deletion of leftover registry entries and files have been deleted, scanned with Malwarebytes which found nothing, tried installing Norton security premium in safe mode but to no avail. Now even Norton 360 an d identity safe are also not installing. I have also tried Norton power eraser and Norton bootable recovery tool. Please update the Norton removal tool or the version of Norton security premium if required to solve this problem. And Norton product builders should not develop a new program with a buil-in uninstaller which removes an older Norton product. This is what has caused so many problems.

Labels: Installation

Replies

Kudos0

Re: not able to install norton security premium

Be sure to run the removal tool in safe mode..you can do it a few times.Reboot.I am sure you know about the leftover folders on desktop,users-public-download,program files folder,pogram data folder,user-your user name,app data folders.I use ccleaner for registry.Also you can use it's cleaner and tick the old prefetch box.Run that.Also open up the run box type in %TEMP%,hit enter and highlight and delete all files there.

Kudos0

Re: not able to install norton security premium

Nothing worked and after chatting with a very senior person in Symantec, I was able to solve the problem. Signing in as another domain user account solved the problem. 

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