• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Not Available on Samsung Galaxy Tab 3 7.0 for kids

I just purchased a Samsung Galaxy Tab 3 7.0 inch Kids tablet for my daughter. I would like to install Norton Family on it as I have on my Nexus 10 tablet. When I go to the Norton Family page in the Play Store it tells me that the version is not compatible with the device. Is there another way to install Norton Family onto the device, if not, why is it not compatible with this tablet I have seen posts where others have installed NF onto Galaxy Tab 3.0 devices? The device specifics are below:

Model Number: SM-T2105

Android Version: 4.1.2

Kernel Version: 3.4.5-1519793-user

                          se.infra@R0210-06 #1

                          SMP PREEMPT Mon Feb 24 14:39:37

                          KST 2014

Build Number: JZ054K.T2105UEANB4

Thank you for your quick reply!

Replies

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi mgaehring,

You said "When I go to the Norton Family page in the Play Store it tells me that the version is not compatible with the device."  Can you please send me the link to the page or a screen shot that says the version is not compatible?

Thanks

Katie 

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Thanks Katie, I've attached a screenshot from the tablet (I had to put it into a zip file as the forum does not allow me to upload a picture). I can only see the NF page in the play store by going to "My Apps" and looking at the "All" tab to see apps that are not currently installed, if I search for it in the Play Store it doesn't even show in the results.

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

mgaehring,

Thanks for the information.  We will check into this and get back to you.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi Katie,

Thank you for your prior follow-up. Is there any updated information regarding Norton Family on this tablet? Is there any information that I can provide that will help with the resolution?

-- Matt

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi Matt,

Thanks for the inquiry.  The team is checking into the issue.  I'll get back to you with more details.

Thanks

Katie

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

I have the same issue but it's on a RCA tablet. Hope there is a solution for this soon.

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi, I have the same problem with my MID-756.

Thanks

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi mabo8,

Can you please let us know what version of Android is running on the MID-756 device?

Thanks

Katie

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi, i have the version 4.4.2.

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Thanks for the information mabo8.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

mabo8,

NF Android supports Android version 4.4.2. It seems MID-756 does not has GPS, so it is not being displayed. We have corrected this and will include the fix in the next release.

We will announce the next update for Norton Family for Android in the forum.  Once you get the next version, please let us know if it works for you.

Thanks Katie
Accepted Solution
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

We have released Norton Family for Android 3.1.1.31 today.  It is available in the Play store now.  We have addressed the issue in the update.

https://community.norton.com/en/forums/norton-family-android-31131-has-b...

Thanks

Katie

Thanks Katie
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Thank you Katie! I was able to install Norton Family on my daughters tablet tonight.
Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

I am very sorry, but it's still not working. Any suggestions?

Kudos0

Re: Not Available on Samsung Galaxy Tab 3 7.0 for kids

Hi Mabo8,

No need to say sorry :-)  Let's check into the issue further.  Can you please double check what version of Norton Family is installed on the MID-756 device?

To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family. 

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.