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Kudos3 Stats

Not Impressed with Symantec

If I understand correctly. You have to buy a Norton Security subscription/key in order to transfer remaining days from my NIS v.21 subscription. That isn't very nice of Symantec. Obviously once my remaining days ran out I'd buy a new subscription/key. I mean what are my options? McAfee lol or some other lesser known AV like Kaspersky or AVG. I've experienced Kaspersky first hand and no thanks. I know I am not the first person to express my thoughts on this. But each year around October I look forward to trying out the new offering from Symantec. Looks like this year I'll be disappointed. Also from what I hear Norton Security is pretty much the same as NIS except for the GUI and a few other features that have been added/removed.

I don't see the big deal. If Norton Chat can transfer remaining days manually after purchasing a key for NS. Why can't they add remaining days from NIS to NS without purchasing a NS key first.
This post is probably not going to help. But I felt like expressing my opinion. Now I have to wait until February 17, 2015 to try Norton Security.

Windows 10 Pro 64-bit / Norton Security v.22.17.x

Replies

Kudos0

Re: Not Impressed with Symantec

Norton Security is the same from the perspective of the end-user, not significantly better or worse, the beta test was a joke, there was the poorest communication I've ever seen in a Norton beta product and it became obvious to me they weren't interested in making better software, which is why I'm sure they'll insult beta testers and holders of unused licenses further by telling them they're wrong. Perhaps the goal was to change NIS enough to invalidate previously unused keys; I can see no other reason. As you've noticed the GUI changed, they took away some features and that was about it.

Kudos0

Re: Not Impressed with Symantec

I hope it's not that blinding high contrast white anymore. Jeez, they'll have to package sunglasses  with a new key.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos1 Stats

Re: Not Impressed with Symantec

Blimey I'm impressed by your loyalty!...Norton lost me 2 weeks ago, I wasn't hanging around for the inevitable, a good deal came up with another AV company and I took it, it will be hard for me to ever look at Norton again now, with the policy they have used here, disgusting if you ask me! There are other options out there, I moved to ESET, but Bitdefender is the one winning all the awards for the past year.

Kudos0

Re: Not Impressed with Symantec

How are you finding ESET? And is it the antivirus (NOD32) or the Smart Security you went with?

In case anyone else has been looking at ESET outside of USA, the following might be helpful. If I ordered it from my country (New Zealand), it costs much more than buying through the U.S. site. I sent ESET an email and received a reply back. Below is part of their reply to my question re ordering from U.S. site rather than from NZ...

"Thank you for contacting ESET Customer Care. To answer your question simply: Yes, you can purchase an ESET license from the North America website no matter what country you are in. If you would like to purchase one of our products online, you must create an eStore account. Once your eStore account is created, you can use it to make future purchases of additional products or to renew your existing licenses.".

However, when I try to order, it forces me back to my local site. So, in Firefox browser, install the "anonymouX" add-on, and set it to US and it will work.

I haven't decided yet whether to switch away from Norton, but I'm going to install the ESET SS trial and read their forums and see what their customer service is like, etc.

There are also a few 3 month trials some might be interested in...

Panda Antivirus Pro 2015: http://www.pandasecurity.com/promotions/microsoft-windows7/

Panda Internet Security 2015: http://www.pandasecurity.com/promotions/microsoft-vista/

Bullguard Internet Security: http://www.bullguard.com/landing-pages/generic_buyandtry_win7_vista_xp.a...

Kudos1 Stats

Re: Not Impressed with Symantec

Hi, yes it was Eset Smart Security, Eset has always been a top 3 player in the Anti Virus market in my book, I was with them for 3 yrs before I moved to Norton, never had a problem, I moved because I felt Eset at the time wasn't updating its program enough, but that's changed now, so I've gone back to them, and the program is better than ever now, no frills just does what it says on the tin!

I'd avoid Panda like the plague!

Kudos1 Stats

Re: Not Impressed with Symantec

After three chat sessions with Norton Support I finally gave up. The first chat I was told that an upgrade to version 22 with transfer of subscription was not possible unless I first paid full price for version 22. The third chat I was trying for a pro-rated refund of for my remaining subscription (320 days at the time). The refund was turned down but they offered to "allow" me to buy the new version for $50.00. When you are using subscription based software and there is an update to that software you should automatically be allowed to "upgrade" to the new version (in this case version 21 to 22). For years this is the way Norton worked. Since Norton made this recent change in their upgrade policy I feel I can no longer trust either the company or their software. I have uninstalled Norton Internet Security (and all other Norton products from my computer) and after trying several other security suites I am now running the trial version of Bitdefender 2015 and liking it very much. I was able to find a copy of Bitdefender Total Security 2014 on Amazon for less than Norton's "discounted offer of their new "version" and unlike Norton, Bitdefender is allowing free upgrades to their latest Bitdefender Total Security 2015 for those with active subscriptions going back to their 2011 version.

Kudos1 Stats

Re: Not Impressed with Symantec

Problem solved (at least for me)!

Just got off of another chat session with support. This time they offered a free upgrade to Norton Security. If they had offered this at the beginning I would have taken it. Since I have already changed to Bitdefender I turned down the free upgrade to NS and asked again for a pro-rated refund on the remaining days of my subscription. This time they gave me my refund.  After being a 20 year + Norton Customer (the original Norton Utilities for DOS and the original Norton Antivirus) I no longer feel I can trust the company. Norton, never again.

Kudos0

Re: Not Impressed with Symantec

After scanning various forum posts, and due in large part due to a lack of time on my part, I paid a 1 year subscription and installed NS v22 (without first manually un-installing NIS v21, which was un-installed automatically during the NS v22 install sequence).  Then a few minutes later, I contacted Support via chat, and they offered to 1)  transfer 100% of my 205 remaining NIS days to NS plus 5 extra days (for total 205 + 366 + 5= 576 days), and 2) cancel my NIS v21 subscription.  I accepted this (and they implemented it), as it was the best I could hope for since I had already paid for 1 year of NS.  I did this (switch to NS v22) just because I wanted the latest version.  I have historically enjoyed doing this each approximately September (but without having to purchase again (until the days ran out)).

Fyi, the above upgrade procedure from NIS v21 to NS went smoothly (Win 7 64 bit).  I've experienced no issues with NS after a couple of days of use (for example, no shutdown / startup, Norton Insight scan failing to complete, or performance graph problems).  Regarding scan time, PC startup/shutdown time, etc., NS seems to be no slower or faster than NIS v21.  I cannot really see anything significantly different vs. NIS v 21 (apart from the look, which definitely requires sunglasses as somebody suggested, and in general looks like a John Deere tractor with more white).  I appreciate however that some are having NS issues.

I agree with many other posters on this and other threads.  Symantec handled the transition from NIS/N360 to NS/NS w/BU poorly.  To date at least, regarding early adopters.  Posts by some that NIS/N360 days were successfully added to a NS (or NS w/ BU) 30 day trial (thus deferring purchase until the NIS/N360 days ran out);  posts by others that (after purchasing NS/NS w/BU) only 3 seats/5 seats=60% of remaining NIS/N360 days were transferred; and posts by others that 100% of remaining NIS/N360 days were transferred;  gives the obvious impression that customers so far (generally enthusiasts / early adopters) have been treated differently regarding their existing NIS/N360 days.  Probably related to how much (or how little) effort they were willing to use in the fight more than anything else.

I would have only remained happy with Symantec if I had had the 205 NIS days transferred to a free NS upgrade.  Perhaps I should have waited a while longer (and maybe this then might become the norm).  This remains to be seen (but if it happens, it will not change the poor treatment of enthusiasts/early adopters).  Obviously, Symantec is getting some money earlier from me and some others like me, that want to upgrade to NS / NS w/BU immediately.  However, I think the vast majority of Norton customers are not even aware that a "new" NS/NS w/ backup has been released (and will only find out when their existing NIS or N360 subscription expires, they renew, and then notice the new look).  Thus, Symantec is screwing or at least frustrating only (some of) the (relatively few on a % basis) enthusiasts/early adopters that want the latest, when it is released.  One would think that this group would be considered among their most valued customers.  This is a bit sad, as historically Symantec has been proud enough of their annual new versions to encourage easy and immediate adoption by enthusiasts, and all others;  by proactively offering the version upgrade, and transferring existing days for free.

I now have 576 days to find a suitable Norton alternative.  But if I had only the 205 days on my existing NIS subscription left on NS, I would not be planning to look for an alternative.

Kudos0

Re: Not Impressed with Symantec

This is hilarious;
Norton Chat Representative: Also, the upgrade that you had before is for the latest version of the same product.

Yeah, because it's my fault that Symantec decided to end product version updates for NIS.

She also referred to Norton Security as a "higher product" in other words it's better than Norton Internet Security in some way. After a bit of arguing I gave up. She offered to sell me a subscription for Norton Security and transfer my remaining days from NIS. I declined by saying I don't have $80 laying around. So for me that pretty much confirms I'll end up paying $80 USD no matter what.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Not Impressed with Symantec

Well a similar thing happened to me. My subscription to NIS was ending and I was forced to buy a new subscription in order to be able to use NS, if I had renewed my NIS subscription (which was half the cost) I would've been stuck with it because here (Argentina) they just refuse to transfer your days, no matter what you say to them.

BTW, I still have a 1 year license of ESS laying around -in my laptop- but I always have problems when gaming with ESS if I set the firewall to it's tightest settings, so to all of you changing to ESS -I have used it since version 3- be careful what you enable on it other than the default settings, it can cause more problems than it solves....

And that's the reason I sick with Norton and the only thing I miss from ESS is the ability to monitor in real time all my network activities and connections.... 

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