Not receiving emails from Product & Service Announcements Blogs

@Sunil_GA or @Gayathri_R

I too was subscribed to the Product Announcements and have not received any notifications since the new forum update.

Sunil_GA:

Thanks for reporting, @peterweb. If you have already subscribed to "Announcements" blog you should be receiving notifications for new announcements. New Community UI we don't have "Subscribe" option for Announcements which we are working on it to add. I will update here once we have "Subscribe" option added to Announcements blogs section. 

Thanks @Sunil_GA   But my point is that I was already subscribed but have not received any email notifications since the forum changes. I have not tried the unsubscribe/resubscribe workaround noted above, yet. 

peterweb:

...But my point is that I was already subscribed but have not received any email notifications since the forum changes.

Hi peterweb:

That was my experience as well. Account | Profile | Subscriptions | Forums/Blogs You Follow indicated I was subscribed to the Products & Services blog but I stopped receiving notifications after the new Community UI went live at the end of April 2021.

I have not tried the unsubscribe/resubscribe workaround noted above, yet. 

If you try this workaround just be sure that you click the "Unsubscribe" link and then immediately click "Subscribe" to try and toggle your notifications back on.  Once you log out of your account (or perhaps even exit and browse back to the Community threads) there is no way to re-subscribe from that Subscriptions tab as I demonstrated  <here>.

Sunil_GA:

... Thats sounds like an bug or configuration issue, will do some testing and update. 

Bumping to prevent an auto-lock.

There is still no Options dropdown list  on the main page of the Product & Service Announcements blog that will allow users to subscribe (or re-subscribe, in my case) to receive notifications when new blog entries are posted.

I too received that blog notification. Let's hope it is fixed now.

lmacri:

Hi Ardmore:

Sorry, I have no way of knowing if notifications are working again because I unsubscribed from the Products & Service Announcement blog in my user profile at Subscriptions | Forums/Blogs You Follow and I now have no way of subscribing again (another known issue with the new platform design I reported on 14-May-2021 in Sunil_GA's Welcome to New Community UI).  If you and peterweb are both receiving notifications again it's probably safe to go ahead and mark this particular issue as solved.

@lmacri, the "Subscribe" option for the Announcement blog section will be added. I will update once we have this option added to the blogs section. 

Bumping to prevent an auto-lock.

Version 22.21.9.25 now received as MUI files - NO notification still about product updates - just came across files when checking auto LUD update history as it took a few seconds longer than normal on background tasks screen.

https://community.norton.com/en/blogs/product-service-announcements/nort...

Last notification I had was mid February, had others for MAC during this time + discontinuation of Family for  older PC's so we shall see. Also had a couple of 'Test's but these were from Sunil

Received notification email this morning about MAC 8.7.0 - but have a Windows computer - these are the ones not coming through - why ?

Sunil_GA:

...The "Subscribe" option is now available on the blogs page....

Hi Sunil_GA:

Thanks for following up on this.  I've re-subscribed to the blog (the image below is from my Norton user profile) and I'll post back if I receive an email notification the next time that Norton for Windows is updated.

peterweb:

I checked my Account settings and am already subscribed to the Product & Services Announcements blog. But as an example, there is a new announcement for the Norton Logo that I did not receive a notification for.

I'll try unsubscribing and re subscribing to see it that helps.

Me Too 

mgirons:

Subil_GA posting of yesterday - this apparently solves the issue of being able to subscribe/unsubscribe, the option of which was available for me a week-10 days ago when I used it. The problem has been that even though we are SUBSCRIBED, notifications have not been coming through so does this also solve that problem?

Please try Unsubscribe and re-subscribe to blogs.  

I've done the same. The point seems to have been missed by Norton. I have been subscribed for years, the last notification actually received relating to Windows was February time, Have had notifications about MAC updates & a couple of Tests from from Sunil_GA but NO notifications after these tests. It appears the subscribe/unsubscribe, from these posts, you could unsubscribe but then not subscribe. although this appeared to have been solved the beginning of the month where I un-subscribed & then the subscribed. 22:2110.40 blog announcement on 1st Nov & amended 3rd November - NO notifications received which is the problem - subscribing Norton does not issue notifications.

Same here. Appears NO notifications at all coming thru' now. I am in UK so normally pick up notifications first thing in the morning day following date on the actual notification, so should, on that basis, received yesterday morning (30th Nov). Nothing received either this morning. This is after Norton assuring us that it had been sorted. Still receiving 'general' emails but not those about product updates.

It is odd that it just seems to be the Announcements blog that has this issue with notifications. I am still getting all other notifications from forum posts.

Today received product update notification but it  is for MAC, the last MAC notification did not get issued although previous ones did. Still waiting to see when we next have a Windows update, will the necessary notification be issued?

Update :- Just looked into LUD history and few minutes ago received MUI files for version 22.21.11.46 - no notification yet nor any mention in product update blogs, last entry for the above mentioned MAC release.

Please NORTON, sort this out NOW, no notifications on Windows releases issued since beginning of year.

I too received the notification of the Product Announcement for the Mac product. 

But again, I did not receive a notification for the Windows version update today.   https://community.norton.com/en/blogs/product-service-announcements/nort...

Quite often, seems Norton issue updates very close to MS patch Tuesday updates. I don't like doing two app updates close together, if there is an issue, which one is causing the problem.

Sunil_GA. The Mac version in my posting yesterday was 8.7.2. Just been in Product Updates, Windows 22.21.11.46 is now listed but still not any notification received. This has been an on-going issue since just after turn of year. During this time have received a couple of 'Test' notifications issued by yourself but not these are not working for the ACTUAL update notifications, are you sure that these are being done?. There was a time, when in addition to receiving the English notifications, was getting them in French, German & Japanese, even these are not coming thru' now.

Along with this issue, have another issue which is also covered by a separate thread about Anti-Spam maintenance not working which seems a common fault. Latest update is supposed to solve, early reports are that it does not. Also a few new issues arising from people that have updated to 22.21.11.46, too early to determine if these problems are more common. This latest update is supposed to check for general app updates, as far as I am concerned, Norton updates Norton, Google updates Google Earth, MS updates Office, Adobe updates Reader, why are Norton including this feature when the apps have their own updating system which no doubt is more accurate. Norton should be sorting out their own issues before dabbling in other apps. Confidence in Norton at a low again, lately, Norton processes that worked prior to update, do not work after updating, WHY?