I get a message saying the children do not have any social media accounts, but they do. How do I get the program to recognise their facebook account?
Hi Maggie Hand,
Please ask the children log out of their facebook accounts, then log back in. This should help.
I have this issues as well and the log out/log in solution does not solve it.
To make sure the Norton Family configuration is setup correctly. Can you please let me know if you log onto the PC as your child and try to access a forbidden website, do you get blocked?
Also, what device the child uses to access his/her Facebook account, a Windows PC or Android device?
No, I went to YouTube and was not blocked. She get on facebook from a PC and her android phone.
If youtube should be blocked and not, please check out the links to the Get Started Help files and make sure you have installed and configured the program correctly.
If you have any questions, please let me know.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 5 users online.