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Kudos0

not recognising my children have facebook accounts

I get a message saying the children do not have any social media accounts, but they do. How do I get the program to recognise their facebook account?

Replies

Kudos0

Re: not recognising my children have facebook accounts

Hi Maggie Hand,

Please ask the children log out of their facebook accounts, then log back in.  This should help.

Thahnks

Katie

Thanks Katie
Kudos0

Re: not recognising my children have facebook accounts

I have this issues as well and the log out/log in solution does not solve it.

Kudos0

Re: not recognising my children have facebook accounts

Hi sharieg,

To make sure the Norton Family configuration is setup correctly.  Can you please let me know if you log onto the PC as your child and try to access a forbidden website, do you get blocked?

Also, what device the child uses to access his/her Facebook account, a Windows PC or Android device?

Thanks

Katie

Thanks Katie
Kudos0

Re: not recognising my children have facebook accounts

No, I went to YouTube and was not blocked.  She get on facebook from a PC and her android phone.

Kudos0

Re: not recognising my children have facebook accounts

If youtube should be blocked and not, please check out the links to the Get Started Help files and make sure you have installed and configured the program correctly. 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie

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