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Kudos0

Not Showing The Version Of Web Protection

Hello. My Norton Security has encountered a strange problem. It doesn't show the version of Norton Web Protection Definitions since 2 days ago.

Is it just for me? Or others have experienced this, too?

The first screenshot is for my last 3 LiveUpdate reports. And the second screenshot is the detailed report of the latest LiveUpdate report. All of these 3 LiveUpdates had an update for Norton Web Protection Definitions.

You can easily see that NO report of the version of Norton Web Protection Definitions is being shown!!!

The third screenshot is for the latest report of the version of Norton Web Protection Definitions which is for 2 days ago!!!

Please inform one of Norton employees or programmers to fix this.

I'll wait for a response here.

Replies

Kudos0

Re: Not Showing The Version Of Web Protection

Hello. Is there anybody who has this problem?

Please check your IDENTITY reports and see if you have this problem.

My latest report of Web Protection is still for March 23rd.

Kudos0

Re: Not Showing The Version Of Web Protection

Pitbull2020,

There is an active thread regarding problems with Automatic Updates since product update to 22.17, not functioning or updating automatically at all.  Perhaps your issue is related to what some of us are experiencing. You might want to check that thread out. Also today on Ask Woody website I saw a blog about ASUS Live Update and Kaspersky servers getting hacked by Operation ShadowHammer.  It was about Kaspersky but it mentioned that 3 other vendors were also affected but didn't name them.  Other bloggers on the item post said Symantec was aware of this backdoor update server hack.  I'm very concerned this may all be related to that.  Symantec has been silent on our posts yet I'm told they are aware of all the posts  You might want to post you issue there.  My auto tasks are not updating and haven't since product update 22.17 on 3/19.  Automatic Live Update runs just once and then no scans are performed and other tasks that are supposed to run automatically have stopped running.  After reading about this hack today on Ask Woody, I'm concerned that Symantec may be affected too.! 

Accepted Solution
Kudos3 Stats

Re: Not Showing The Version Of Web Protection

Hello Pitbull

How many pages are shown for Identity in the History Logs? I believe the limit of pages for Identity is 10 pages. I wish the limits for the different dropdowns in the History Logs would be the same number of pages. If you have 10 pages in the identity section, I would suggest that you clear the entries for that section and then watch to see if it starts logging again in Identity. Please let me know how you make out.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Not Showing The Version Of Web Protection

Hello Tibbies4Life. Thank you for the response.

I checked the site you mentioned. There was nothing to do with Norton. It was only about Asus Live Update!

===

Hello floplot. Thank you for your response.

Yes, It was EXACTLY because of that. The page limit for Identity is 10. When I cleared the history for Identity, it started logging after the next LiveUpdate.

Although, I did this before I read your comment! :D

I saw your comment a few hours after I did it. Thank you anyway.

Kudos1 Stats

Re: Not Showing The Version Of Web Protection

Hello Pitbull

Lol, you should give yourself the Solution if you did that before you saw my Solution and I would then come in 2nd with the Solution. The Solution's aim is to help other users to find solutions for problems which are similar to their problems. Some minds think alike.

You are very welcome.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.

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