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Kudos0

Nothing happens when choosing Install in Chrome

Chrome browser shows the extension of Norton Security Toolbar v.2015.5.0.121.  When viewing what is in the webstore, the item presented as the extension Norton Security Toolbar v. 2015.5.4.11; but when I click on the button on the page for Install in Chrome,  nothing happens.  NOTHING CHANGES, and no announcements of any kind occur, and I still have the version 2015.5.0.121 of Norton Security Toolbar.  I also tried disabling the currently installed norton toolbar extension but same thing - meaning nothing happens.

Replies

Kudos0

Re: Nothing happens when choosing Install in Chrome

To update the already installed Norton extension: 1) On the Chrome address-bar navigate to chrome://extensions, 2) Select the Developer mode check-box, 3) Click the Update extensions now button ...

If this fails to get the update, then: 1) Use the Trashcan icon to remove the currently installed Norton extensions from Chrome, 2) Use Chrome to navigate to:

https://identitysafe.norton.com/client?server=1

On the Norton browser extensions webpage (which should automatically detect that you are using Chrome): 1) Make sure that the correct Norton product (which you have installed) is selected, 2) Click on the Norton extensions you want to use. (FWIW, I suggest installing only Norton Identity Safe and Norton Security Toolbar) ...

Cheers!
John

Kudos0

Re: Nothing happens when choosing Install in Chrome

I am not sure what happened; now it took, but not sure how.  In fact, the browser is SlimJet version 5.0.9.0 (the portable form), based on Chrome - not google chrome.  In any event, I also made a separate check using another SlimJet portable unpacked onto a usb flash drive to find if the link to the extension in the Web Store would effectively put in the NTB Security extension and that I found would also work.

Kudos0

Re: Nothing happens when choosing Install in Chrome

The easier method of updating the toolbar for an alternative to google chrome (specifically a different portable SlimJet browser on another computer) worked without any trouble.  LiveUpdate of Norton 360 included the toolbar update, and upon running slimjet, going to Extensions, click the button for Update Now, ... the new version 2015.5.4.11 was found to be put into the browser. 

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