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Kudos0

Notification that a new Windows User Acct was created but I never created a new one.

I received an email notification that a new Windows User Acct was created but I never created a new one.  It's also showing up in the Activitiy summary.  I'm concerned that my Online Family account has been compromised.

Replies

Kudos0

Re: Notification that a new Windows User Acct was created but I never created a new one.

I received an email notification that a new Windows User Acct was created but I never created a new one.  It's also showing up in the Activitiy summary.  I'm concerned that my Online Family account has been compromised.

Kudos0

Re: Notification that a new Windows User Acct was created but I never created a new one.

Hi gooddayz,

If you check the PC(s) with Norton Safety Minder installed, do you see a new Windows User acct has been created?

Do your kid(s)'s Window account have administrative rights on the PC(s) that they use?  If so, it's possible they can create a new Windows account.

Do your kid(s) have your OnlineFamily.Norton account email and password?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Notification that a new Windows User Acct was created but I never created a new one.

KatieQ,

Yes, I do not see the new Windows User acct when I sign in.  I have had two additional emails saying that two more new Windows acct users were created since I first wrote the message.

No, my kids do not have administrative use.  That defeats the purpose of using this program, doesn't it.

No, my kids do not have my password.  Again, that defeats the purpose doesn't it.

Is my account compromised?  What is going on?

Kudos0

Re: Notification that a new Windows User Acct was created but I never created a new one.

Hi gooddayz,

Are the names of these new Windows users  indicated in the notification emails?  What are they?  Is it possible you could forward the notification emails to me by a private message or an email?  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Also, please go to Start/Control Panel/Computer Management/Local Users and Groups to check how many accounts have administrative rights.

 

Thanks,

Katie

Thanks Katie

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