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NPE error code 0x80004005,n5,nC0
Hello. Seem to be having a problem that looks to be quite common. I'm trying to run Norton Power Eraser version 126.96.36.199 for Windows 10. I press "Scan for Risks", it scans for maybe a minute if that, and then shows me the error code "Unspecified Error 0x80004005,n5,nC0" which I have attached. I have read and tried what seems like every single forum thread for this problem but haven't been able to solve it myself. I have had a lot of suspicious activity and malware on my laptop and the other Norton scans aren't detecting it. I would really appreciate some help for NPE, as it is what I need the most!
Thanks in advance.