• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

NRTPage.sys Related to the Norton Removal Tool?

I noticed that I have a 67GB file called NRTPage.sys on my data drive. Norton File Insight doesn't know what it is...the file is "Very New" and has "Very Few Users."

Just guessing from the file name, I wonder if this is related to the Norton Removal Tool. I did have occasion to use the Norton Removal Tool a few weeks ago.

If this is related to the Norton Removal Tool, can I get rid of NRTPage.sys? My copy of NAV 2010, like the rest of my computer, is working fine.

Replies

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

I noticed that I have a 67GB file called NRTPage.sys on my data drive. Norton File Insight doesn't know what it is...the file is "Very New" and has "Very Few Users."

Just guessing from the file name, I wonder if this is related to the Norton Removal Tool. I did have occasion to use the Norton Removal Tool a few weeks ago.

If this is related to the Norton Removal Tool, can I get rid of NRTPage.sys? My copy of NAV 2010, like the rest of my computer, is working fine.

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

67GB, I doubt if it would have anything to do with NRT. Besides, NRT doesn't install any driver and it is a standalone removal tool.

-MbR

"Mythbuster is now a SUPER keylogger crusher" - MbR
Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

Oops! My mistake....NRTPage.sys is 67 MB not GB.

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

Hi Bulldoggy:

Just for curiosity:

Right click on the file and scan it. What happens?

Then delete the file.

      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

I'm not at my home computer right now...I'll be back there tonight and will reply with the results.

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

Hi buildoggy

Please run a full scan with the free version of Malwarebytes. This could be a sign of an infection.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because the malware writers some times block the security programs' websites.

You could also post a HiJackThis log so we can see what is in your computer and what may be associated with that NRTP. We might be able to see if there are any other strange things showing up.

Please download HiJackThis from http://free.antivirus.com/hijackthis/ Choose the executable and save it on your desktop. Run the file and select the first option on the main menu "Do a system scan and save a log file". When this is finished, Notepad will open with the log file in it. Save the log file and attach it to a post here via the Add Attachments Please don't attempt to fix anything that it shows until someone checks out the log. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: NRTPage.sys Related to the Norton Removal Tool?

Wondering if NRT in this case could have something to do with the Norton Recovery Tool...we had better wait until someone who can give us a clear and definite answer comes along ;-)

Your Norton Ladybug.
Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

I'm back at home now. I scanned the file with NAV 2010: "No viruses or other security risks were found."

I tried to upload the file to Virus Total, but at 67MB, NRTPage.sys is "Bigger than max permited size."

I agree that the file could be part of the Norton Recovery Tool. I did create and test a NAV 2010 Recovery disc recently.

My next step is to contact Norton tech support. I'll let you know what they say.

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

I had a 'chat' with Symantec technical support. They were terrific, as usual (in my experience.) Here is the result:

"After you run Norton Recovery Tool and restart the computer, you find that NRTPage.sys file is created on C:\ or any other root directory. This file is created by Norton Recovery Tool, and it is safe to delete it from your computer."

Good thinking, Yaso_Kuuhl!

Kudos0

Re: NRTPage.sys Related to the Norton Removal Tool?

I'm curious why it makes a file that large in the first place and doesn't delete it when it is done with it.
~ How do I un-overwrite all my data? ~

This thread is closed from further comment. Please visit the forum to start a new thread.