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Kudos0

NS Tray Icon stopped responding to right mouse click

Today I right clicked on my Norton Security Windows 10 Tray Icon on one of my home network PCs and nothing happened (it worked like it's supposed to yesterday). I contacted Norton Tech support and they removed and reinstalled NS and cleaned a bunch of temp files out, and verified I have the latest graphics driver... and it worked until I rebooted my PC. Now it doesn't work again.

The only thing I can think of that happened between yesterday and today is NS would have installed various updates during that 24 hour period.

Labels: Windows 10

Replies

Kudos0

Re: NS Tray Icon stopped responding to right mouse click

@sewing1243:

I am using the latest NS on an old version of Win10 (without the "fast startup"). Everything is fine: 

Then, if you've tried Norton Remove and Reinstall tool, then check and try disabling fast startup later.

Please re-contact Norton Support if your issue persists. And, please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: NS Tray Icon stopped responding to right mouse click

Fast startup does not effect reboots. It only effects shutdowns. So a restart as he has rebooted his PC and there is still an issue.
Kudos0

Re: NS Tray Icon stopped responding to right mouse click

What ever was going on after I rebooted "magically" resolved itself and now right mouse clicking the NS Tray Icon once again causes the menu to appear.

I did absolutely nothing to resolve this other than. just for fun, right click the icon (and before anyone asks: yes right clicking other tray icons worked fine, before, during, and after the issue with NS Tray Icon. As we used to say of intermittent electronic problems found on the Navy Aircraft I used to work on in my misspent youth...It's all FM (F#$%^&* Magic )  ).

Kudos1 Stats

Re: NS Tray Icon stopped responding to right mouse click

Smart phones, laptops, Macs, PXI's, tablets, smart tv's, gaming consoles and just about any other electronic device with a computer needs a reboot/ restart. Anytime your pc is acting funny it is best to reboot it. Some people never turn their pc's off at all. Usually when someone posts a question we automatically assume one tried to reboot already. When your internet connection is down or slow the first thing your ISP will tell you to do is to reboot your gateway, modem or router. 

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