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Kudos0

NS will not open after Windows 10 Cummulative Update

I have NSw/BU version 22.5.2.15 installed on a [official] Windows 10 Pro 64-bit [installed over 8.1]. All was working fine.

Today, I received a cumulative update via Windows Update. Since then, NS will not open. I get a brief spinning cursor and then nothing. I have rebooted. I have shut down and restarted. Issue did not resolve.

Interestingly, I can right-click on the taskbar for Live Update, Get Support, etc. and they work. But the program will not open to the main interface [even via the right-click]. IS works in IE, as well.

Weird. Anyone?

Replies

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

Hello richfed

Have you tried turning off Fast Startup and see if that helps?

Please come back and let me know. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: NS will not open after Windows 10 Cummulative Update

I uninstalled - rebooted - reinstalled. Back to normal now. Don't know what caused it, but it would seem it had to do with the new update. I did not turn off Fast Startup.

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

Hi richfed,
Happy to read "back to normal"....
 

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

Me, too! But, I would like to know why?

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

I have the same issue with Norton Security and backup not opening - have not tried uninstalling and reinstalling yet. I can open things via the system tray icon but not the main page!

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

richfed:  Me, too! But, I would like to know why?

You mean besides.... Microsoft does not code for Norton   and W10 is a work in progress. 

Kudos0

Re: NS will not open after Windows 10 Cummulative Update

Hello Lyle S

How did you uninstall NS with Backuup?  Did you use the Norton Removal Tool? You can reinstall it by going to      http://www.norton.com/latestnsbu  Please back up ID Safe first if you use it..

What was your Security program before NSBU? How was it removed?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NS will not open after Windows 10 Cummulative Update

Windows 10 Pro 64-bit / Norton Security v.22.17.x

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