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Kudos0

NS on Windows XP becoming a tad stroppy?

Over the last week or so NS on my XP machine has been not doing anything if you click on Quick Scan or Run Scans -> Go -> Quick/Full Scan.

Sometimes its OK but mostly more like its in the huff. The machine isn't doing anything CPU intensive from what I can see and I haven't changed anything on the machine itself for months now and until last week it was absolutely fine.

(NS on my Win 10 machines are fine.)

Anything I can check? Do? As I will probably decommission the machine in the next few months I'm reluctant to start uninstalling/installing Norton on it.

Many thanks,

David

Replies

Kudos0

Re: NS on Windows XP becoming a tad stroppy?

Anyone????

Why would Quick Scan, Run Scans -> Go Full Scan etc stop working?

(It does a Quick Scan by itself if you leave it long enough)

Can I run a Full Scan from the DOS command line somehow?

Thanks,

David

Kudos0

Re: NS on Windows XP becoming a tad stroppy?

Have you tried right-clicking the Norton icon on your task bar & selecting "Get support"? This often resolves such issues. Might not hurt to run SFC as well.

Kudos0

Re: NS on Windows XP becoming a tad stroppy?

Have you restarted the computer?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NS on Windows XP becoming a tad stroppy?

Hi,

Yes, of course, multiple times, makes no difference.

I've also tried the "Get Support" thing above now too and it eventually reports Norton Security is all OK... except I still can't get Quick Scan or Run Scans to work. Very annoying...!

What's SFC?

Any other ideas?

Thanks,

David

Kudos0

Re: NS on Windows XP becoming a tad stroppy?

SFC is a Windows tool, System File Checker. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.

You might also check your hard drive for errors. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

You also have to keep in mind that XP is EOL and any time you get out of it is bonus time. If MS does not support it, you cannot expect other software developers to spend much time on checking updates against XP.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NS on Windows XP becoming a tad stroppy?

OK thanks, I'll give them a birl.

I agree and I'll probably decomm the PC in a month or so anyway. However, equally, if a company sells a product that says on the box it supports XP, I expect it to support XP... :-)

Left to its own devices it still runs scans, I just can't initiate them now.

Thanks,

David

Kudos0

Re: NS on Windows XP becoming a tad stroppy?

Left to its own devices it still runs scans, I just can't initiate them now.

 This usually indicates some kind of corruption in the Norton program. A reinstall is usually  the fix for this. As you have already said you do not want to go that route, I guess you will just have to let Norton do it in the background for you.

Things happen. Export/Backup your Norton Password Manager data.

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