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Kudos0

NSM

When I down load and try to install on my third computer (running XP) I get the following message:

 Installation could not continue due to the following:

 NSM will not function properly with the version of Norton or Symantec products that is currently installed on your computer.

 To use NSM you need to upgrade to the newest versions.

I have NO Norton or Symantec running on the computer

I have checked add and remove programs  no Norton/Symantec

I have run autodetectpkg.exe  no Norton/Symantec

I have checked services.msc. no Norton/Symantec

Replies

Kudos0

Re: NSM

When I down load and try to install on my third computer (running XP) I get the following message:

 Installation could not continue due to the following:

 NSM will not function properly with the version of Norton or Symantec products that is currently installed on your computer.

 To use NSM you need to upgrade to the newest versions.

I have NO Norton or Symantec running on the computer

I have checked add and remove programs  no Norton/Symantec

I have run autodetectpkg.exe  no Norton/Symantec

I have checked services.msc. no Norton/Symantec

Kudos0

Re: NSM

Hi david2003,

 

What antivirus products do you have installed on the XP?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM

I have just installed advast antivirus today

There was not any installed before and still had the same problem

Kudos0

Re: NSM

david2003,

Thanks for the additional information.  

  

Please check out the link "Using Norton Safety Minder with other Security Products" located at upper-right hand corner of page for Norton Safety MInder compatibility with other security products at http://community.norton.com/norton/board?board.id=OnlineFamily for details.

 

Thanks,

Katie

 

Thanks Katie
Kudos0

Re: NSM

As suggested I turn off web shield still would not install

Turned off all of advast still would not install

I have NSM installed on two other computers (one XP, and one Vista) that also have advast antivirus and have no problem with them

Please read the error message that I get  trying to install NSM from my first post

 

Also I have gone into regedit. and have found no Norton/Symantec programs

Kudos0

Re: NSM

david2003,

Have you ever had any Norton products installed on the system before?

Thanks,

Katie

Thanks Katie
Kudos0

Re: NSM

I know that this is not related to your current problem, but please be aware that Norton Safety Minder is not compatible with avast antivirus products.

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: NSM

Yes I had it installed, but the free trail on Advast had run out so I took it off of the machine (add/remove programs) and I did not reinstall until this morning, but I had try to install NSM when Advast was no longer on the machine, and NSM did not install. Gave me the following Erroe Message

Installation could not continue due to the following:

 NSM will not function properly with the version of Norton or Symantec products that is currently installed on your computer.

 To use NSM you need to upgrade to the newest versions.

 THIS IS NORTON/SYMANTECS ERROR MESSAGE

 Why does the error message say that it is Norton/Symantec that needs to be upgraded?????

Why does NSM work on my two other machines that have advast on ?????

Kudos0

Re: NSM

Ok,

the avast working or not hopefully is a separate issue. 

Have you had any other norton products installed on the machine previously?

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: NSM

On this computer I think when I first got it it had some sort Norton on but that was 4 yrs ago, I have done the following checks:

I have NO Norton or Symantec running on the computer

I have checked add and remove programs  no Norton/Symantec

I have run autodetectpkg.exe  no Norton/Symantec

I have checked services.msc. No Norton/Symantec

I have gone into regedit. And have found no Norton/Symantec programs

I have downloaded and tried to install numerous times

Kudos0

Re: NSM

Just a quick note that may or may not be relevant.

I have had software before that installed a software Firewall that was very difficult to get rid of even when software was uninstalled.

You can see if that is the issue by checking Device Manager, Network Adapters.  (Shows up as an extra adapter).

Sean

Kudos0

Re: NSM

From time to time, especially with older programs, occasionally registry keys get left behind. Often registry keys are used to determine whether or not a program is installed.

I know that you mentioned that you have no Symantec or Norton products on your machine anymore, and that you have checked the registry. 

Can you confirm that the following keys are not present in your registry:

\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

\HKEY_LOCAL_MACHINE\SOFTWARE\Norton

On a Vista 64 bit machine the keys would be:

 \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec

 \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Norton

If either of these keys are present, Delete them and restart your machine. Then try installing the Norton Safety Minder. 

Message Edited by andrew_d on 11-04-2009 10:28 AM
Andrew D. Software Quality Assurance Engineer Symantec Corp.

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